Front Desk Agent

Hotel Talent NYC


New York, NY

Management Company

Health Benefits, Vacation time, Wellness days, Manager Development Program, Tuition Reimbursements, Transit Benefits

Hotel Talent NYC is seeking an experienced Front Desk Agent who will assist in adequately executing Guest Satisfaction and service standards. Ensuring hotel guests receive hospitable and responsive service during their stay ensures guest satisfaction and loyalty.

Full-Time

Are you... *FUN* THOUGHTFUL* SPIRITED*HARDWORKING*COMMUNICATIVE*TEAM ORIENTED*FRIENDLY*HELPFUL* ...We are looking for new friends to join our TEAM. Our TEAM culture encourages professional growth and development. Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the exclusive brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest’s request with prompt courtesy. As a Front Desk Agent, you’ll have many opportunities to brighten someone’s day.

Professional Development Path:

Front Office Supervisor * Assistant Front Office Manager * Front Office Manager

As a Front Desk Agent, you will: 

  • Provide our guests with a critical first impression and a natural passion for delivering exceptional service. 
  • Welcome and serve guests in person and over the phone every day. 
  • Enjoy solving problems, being comfortable using a computer to check guests in and out, and handling cash and credit card transactions accurately and confidently. 

Fundamentals: To be successful in this role, you must have excellent English communication skills and be able to read, write, and speak fluently.  You will regularly use a computer and different software.  This position requires continuous movement; occasionally, you will have to lift or move up to 20 pounds. 

Rate of Pay:

* For applicants who will be working in NYC, the anticipated compensation range for the position is $19.00 to $20.00 per hour. The hourly rate offered to a successful candidate will depend on several factors, including but not limited to years of experience within the job, years of experience within the required industry, education, etc.

Posted June 17, 2024