Security Dispatcher / Coordinator

Description

The beautiful, family friendly Hilton Orlando Buena Vista Palace is seeking a full-time Security Dispatcher/Coordinator to join their team! This 1000 room property is connected by pedestrian skybridge to Disney Springs® and offers luxury suites and amenities for magical vacations! As a Security Dispatcher, you will coordinate/communicate with all hotel team members as needed provide a safe and secure environment for guests and employees, using communications and service industry skills in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Ideal candidates for this position will have previous guest/customer facing security experience, as well as excellent communication and guest service skills.

Shift Pattern: 2:30 pm to 11 pm - weekend availability required

Pay Rate: $18.00 per hour

What are the benefits of working for Hilton?*

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Go Hilton travel program: 100 nights of discounted travel

• Access to your pay when you need it through DailyPay

• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount!

• Maternity and parental leave, including 12 weeks of paid leave for birthing parents and four weeks of paid leave for eligible Team Members, including partners and adoptive parents

• Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)

• Flexible shifts and days off

• Comprehensive Health Insurance coverage for you and your family, including Telemedicine and at-home care via AmazonCare

• Mental health resources including free counseling through our Employee Assistance Program

• Best-in-Class Paid Time Off (PTO)

• 401K plan and company match to help save for your retirement

*Available benefits may vary depending upon property-specific terms and conditions of employment

What will I be doing?

As a Security Dispatcher, you will coordinate/communicate with all hotel team members as needed provide a safe and secure environment for guests and employees, using communications and service industry skills in the hotel's continuing effort to deliver outstanding guest service and financial profitability Specific tasks required of the position include (but are not limited to):

• Provide support with internal guest calls/requests. Listen and provide accurate information to guests and employees.  Document legibly all appropriate incident information. 
• Answer and dispatch internal guest calls for requests to security/engineering/housekeeping and safety hotline calls and respond in a timely manner based on priority (inputting requests in HOTSOS as needed). 
• Dispatch security to all requests for assistance by guests and employees
• Manage the "team member window" where company phones, walkie-talkies and keys are issued and returned. Assist with team member bag check.
• Manage hotel lost and found collection/log.
• Monitor life safety systems and CCTV.
• Perform other duties and responsibilities as directed by supervisor or Director of Security based on departmental needs. 

Requirements

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!