Technology Operations Specialist
Full-Time
The Opportunity
Delaware North is hiring a Technology Operations Specialist to join our team in Buffalo, New York. As a Technology Operations Specialist, you will provide on-site IT support for The Westin Buffalo and Gideon Putnam, and provide level 1 remote support for New York region. If you have lofty career goals, want a challenging role where collaboration and hard work are rewarded, apply now.
Pay
Minimum – Anticipated Maximum Base Salary: $58458 - $59600 / year
In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.
Benefits
At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer:
- Medical, dental, and vision insurance
- 401(k) with up to 4% company match
- Annual performance bonus based on level, as well as individual, company, and location performance
- Paid vacation days and holidays
- Paid parental bonding leave
- Tuition and/or professional certification reimbursement
- Generous friends-and-family discounts at many of our hotels and resorts
Responsibilities
- Maintain documents and create, respond, and update help desk tickets and system access requests
- Use IT tools such as Confluence and ServiceNow
- Provide IT Support for the following systems:
- Retail POS system hardware and software
- Property Manager System support including interfaces, Citrix and AWS Servers
- Food & Beverage POS system hardware and software including mobile & kiosk ordering solutions
- Windows 10, iOS devices, and on-site hosted solutions
- Back of house workstations and office computers running various desktop and Citrix applications;
- Analog and IP/VOIP phones
- Network troubleshooting
- Wireless Internet including Satellite, Cradle Points, T1s and Fiber
- Kronos time clocks and Java-based Time Manager
- Microsoft’s Active Directory
- Cloud-based email and file storage such as Office 365 and OneDrive
Qualifications
- Associate or bachelor’s degree or equivalent in Information Management, Computer Science, Computer Systems Engineering, Business Administration, or a related field
- A minimum of 1-3 years of related experience in the implementation, management, and maintenance of information technology infrastructure and IT systems including cloud architectures, server technologies, and communication technologies, LANs, WANs, telephone, voice, video, and data communication systems
- Certification from the following associations but not limited to Cisco, CompTIA, ITSM, Microsoft, or PMI
Physical Requirements
- Must be able to lift and carry up to 60 pounds
Who We Are
At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.
Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.
Delaware North
For over 100 years, Delaware North has been a global leader in the hospitality industry. We’re one of the world’s largest and most admired privately held companies. Founded and owned by the Jacobs family since 1915, Delaware North has operations in the sports, travel, restaurants, parks, resorts, gaming, and specialty retail industries.
At Delaware North, we take pride in offering a welcoming workplace where team members learn, grow, and succeed. Our impact extends beyond pay, benefits and other job perks to encompass the overall culture of the company. By offering an enriching employee experience, we support our team members and allow them to create exceptional guest experiences that are at the heart of the work they do every day both individually and as part of a team.
With Delaware North, you’ll experience moments like no other. From the first serve at an Australian Open final to iconic sporting events concerts at Wembley Stadium, and from celebrity sightings at restaurants at LAX to stargazing in Yosemite National Park, there is Delaware North. We work behind the scenes, making each guest experience the very best it can be. Delaware North team members serve guests in the United States, the United Kingdom, Australia, and New Zealand.
Join Delaware North at some of our most famous sporting venues like Globe Life Field, TD Garden, Truist Park, and many more. We have a variety of roles available, whether you’re interested in customer service, food and beverage, or operations. With the echoes of the cheers of passionate fans, it’s where legends are born and rivalries ignite. Whether you’re helping guests find what they’re looking for or supporting a team member, the energy is electric.
From the peaks of the mountains in Yellowstone National Park to the valleys in the Grand Canyon, Delaware North provides its team members with the support they need to be the best version of themselves and give the best service to our guests. We offer competitive benefits and perks, including employee discounts. We believe in empowering everyone to make the team better.
Patina 250’s seasonal menus with fresh, locally sourced ingredients provide creative, flavor-infused twists. Whether sipping a specialty drink at the bar, sharing dishes with friends, or enjoying a complete dining experience, the welcoming setting encourages you to be your best self. Patina 250 believes everyone plays a role in making our culinary journey memorable.
From the castles of Disneyland to the modern wonders of Epcot, Delaware North produces unforgettable memories. Delaware North supports its team members to be both dreamers and doers, offering career growth and development opportunities. Whether you’re helping a guest explore the cosmos at Space 220 Restaurant or creating unforgettable experiences in Pixar’s art, Delaware North wants you to help us make each day a magical adventure.
