Hotel Night Manager / Manager on Duty (PM Shift)

Description

We are hiring a Hotel Manager on Duty. Shifts are evening hours and weekends.

Responsibilities:

• Keep “open communication” between managers and associates.
• Apply Hilton's brand standards in every action, acting as a role model and example of how the standards should be carried out in a practical setting.
• This role efficiently coordinates the day-to-day operation of the Welcome Desk and Guest Relations division, providing leadership at the frontline level.
• Handle complaints promptly and efficiently, taking the necessary action, and informing the Guest Relations Manager to follow-up, where appropriate.
• Has full knowledge and understanding of our company’s handbook, SOP’s and processes; Adheres to and enforces those in a fair and consistent manner.
• Strict adherence and enforcement of our code of business conduct.
• Provides disciplinary action when, and/or, if necessary.
• Provides associates with the tools they need to perform their jobs.
• Takes immediate actions on problems that are encountered in the Hotel.
• Participates and conducts Weekly Leadership Team meetings, property MOD program, and weekly staff meetings.
• Promote teamwork and associate morale. Learns, understands, and refers to the Standard Operating Procedures.
• Knows department fire prevention and emergency procedures.
• Follows safety and security procedures and rules.
• Adheres to all policies and procedures.
• Project enthusiastic, optimistic, and helpful attitude.
• Assist other Leadership Team members and/or managers when needed.
• Each associate will be required to follow the rules as found in the Concord Hospitality Associate Handbook.
• Monitor service trends by speaking with guests and reviewing written guest comment cards and guest tracking information to ensure brand and Concord Hospitality service standards are achieved.
• Resolve all service issues via written communication or phone calls to the complete satisfaction of hotel customers.
• Perform hands-on duties as needed to deliver guest services.
• Ensure meal service meets proper food handling sanitation requirements.
• Carry out any other reasonable duties and responsibilities as assigned.

Here are some reasons our associates like working for us:

Benefits

We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

Why Concord?

Our culture is based on our five Cornerstones, and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market.

Our “Associate First” culture supports and inspires personal development both within the workplace and beyond. Concord’s associates are what our company is built on, and we strive to recognize them for their hard work, dedication, and commitment to excellence. We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist.

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.