Guest Services / Night Audit Agent (Swing)

Description

Job Summary

We are looking for a person that is outgoing, positive, patient and able to make any guest feel “at home” on the property. This person will listen to guests, help accommodate their requests, while balancing the outlets and room charges for the day. As a Full Time Swing Night Auditor, you will be expected to work two overnight shifts and three day shifts a week. Must be flexible in days and hours availibility.

Responsibilities

• Greets all guests with a smile making them feel welcome with personalized recognition.
• Assist in managing the day-to-day activities of the Front Office Staff.
• Administer check ins and check outs in an efficient and methodical manner.
• Ensure guests receive prompt and professional attention.
• Respond to guest complaints appropriately and implement correct service recovery to guest satisfaction.
• Understands basic math and accounting skills.
• Need to be proficient and accurate in transferring data from multiple outlets and computer systems.
• Able to multi-task.
• Keep work area organized and clean.
• Make recommendations of “Things To Do”.
• Help make reservations, appointments, tee times

Qualifications and Skills

Prior experience as a Hotel Guest Service Agent required

Opera experience preferred

Organized

Team Oriented

Time Management is a must.

Full -Time position available that reports to the Guest Services Manager.

Hours and nights will be need to be flexible including weekends and holidays.

Clean driving record, as employee may have to transport guests via van or cart.

The employee will be required to sit, stand, climb, balance, stoop, kneel, crouch or crawl at any given time and lift, move up to 25 pounds.

Must be eligible to work in USA.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)