Shift Manager - Cage

Description

About Bally’s

Bally’s Corporation is one of the world’s leading entertainment companies, with millions of players across digital gaming platforms and traditional casino venues. Recognized for our innovation, energy, and dedication to creating thrilling gaming experiences, we were born to entertain!

A career with Bally’s means starting on a path to endless possibilities. Our growing business is searching for service-minded individuals looking for a place to build and grow, excel, and truly make a difference. So, if you want to be challenged in an exciting and fast-paced environment, this is the place for you!

Job Summary

Cage SFT Managers - Manage all operations of the casino cage. Ensures proper staffing, customer satisfaction, and accurate accounting of transactions. The starting salary for this role is $44,000.

Essential Functions

• Foster an environment that embodies Bally’s Born to Entertain philosophy by creating a fun-filled, entertaining atmosphere
• Enthusiastically promote Bally’s customer-centric culture of offering superior guest service and actively building long-lasting guest relations
• Adhere to policies and procedures in accordance with regulatory requirements, Company initiatives, and organizational goals
• Responsible for supervising staff and the overall daily management of a designated shift in the Cage department. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.
• Assists in creating effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.
• Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental initiatives; reporting concerns to manager.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.
• Responsible for securing the integrity of all assets and oversees balancing of all cage banks on assigned shift.
• Review and approve cage documentation based on established levels of authorization in absence of Manager on assigned shift.
• Responds to guest inquiries while monitoring and applying service recovery within authorized levels.
• Conduct investigations into variances, violations of internal controls, and violation of reporting requirements.
• Responsible for securing the integrity of all assets and oversees balancing of all cage banks
• Review and approve cage documentation based on established levels of authorization in absence of Manager on assigned shift.
• Prepare/review currency transactions reports.
• Verify vault accountability at end of shift.
• Verify credit line availability.
• Review of multiple transactions logs for accuracy.
• Verification of main bank and window cashier drawers.
• Authorizing checks.
• Prepare customer deposit and safekeeping log.
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
• Ensures all staff are trained and follow CTR and SARC procedures; responsible for making sure all paperwork is completed and reported in accordance with established compliance procedures.
• Maintains strict confidentiality in all departmental and company matters.
• Perform other duties as assigned

Qualifications

• Must be 21 years of age or older
• Must be able to obtain and maintain a gaming license issued by the Illinois Gaming Board
• Must have a high school diploma or equivalent
• Bachelor’s degree is strongly preferred
• Must have excellent verbal and written communication skills.
• Must be able to work any hours as required by business operations, including late nights, weekends, and holidays.
• Ability to write reports and business correspondence
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Knowledge of all office machines and tools (jet sort, coin roller, 10-key by touch, credit card cash advance systems).

Physical Demands

• Frequently required to walk, run, kneel, stretch, push, twist, bend, and lift
• Requires manual dexterity to operate a keyboard
• Must be able to read, speak, and correspond in the English language

Work Environment

The work environment is fast-paced and contains bright lights, loud noise, and stressful situations.

What’s In It For You

• Competitive wages with annual performance reviews
• Comprehensive health coverage plan that includes medical, dental, and vision
• 401(K)/ Company Match
• Employee Stock Purchase Plan
• Access Perks and Childcare discounts

The above description denotes some of the specific characteristics which are necessary to perform the principal functions of the job and are not intended to be a description of all work requirements that may be inherent in the position.

***Pass a company background investigation***

***Must be 21 years of age***

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