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Lead Food and Beverage Attendant

Yaamava’ Resort & Casino at San Manuel

777 San Manuel Boulevard
Highland, CA 92346

Casino & Hotel
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Full-Time

Reporting to the Food & Beverage Supervisor, the Lead Food & Beverage Attendant is responsible for the functional supervision of a team of attendants inclusive of providing training, monitoring, and assisting with operational issues. The Lead Food Attendant provides direction and support to team members while ensuring excellent customer service in alignment with Forbes Travel Guide standards. This position serves as a team player while greeting guests, coordinates seating needs, maintaining cleanliness of assigned areas, as well as supporting the culinary team on food serving stations. The Lead F&B attendant presents themselves professionally with an approachable and always accommodating demeanor to both guests and team members and ensures a consistent Best in Class experience in alignment with the goals and priorities of the Tribe.

Essential Duties & Responsibilities

1. Oversees assignment of team member sections; ensures all sections are covered and team members are abiding by break schedule. Oversees all cash register transactions, processing of customer purchases, and overrides pursuant to brand standards.  Monitors and maintains cleanliness of venue and confirms all appropriate side work duties are being performed.

2. Reviews and audits cash register transactions to verify proper documentation of comps, voids and discounts. Responsible for doing cashier resets and station rotations.

3. Ensures cleanliness, sanitizing and organization of workstations and dining rooms. Clears and wipes down tables; removes food trays. Inspects dining room tables, chairs and floors for cleanliness. Keeps walkways clear of any debris; sweeps and mops as needed.

4. Maintains stock in all areas. Keeps stations fully stocked with condiments, plastic ware, coffee, etc. Restocks ice bins before opening and during operations as necessary.

5. Coordinates seating and activities of the dining room to provide fast and courteous service to guests. Maintains knowledge of daily specials.

6. Serves the guest at the food line, plates and garnishes food, and supports cooks in the action stations.

7. Communicates any problems or concerns regarding team members or guests to immediate Supervisor.

8. Performs other duties as assigned to support the efficient operation of the department.

Education/Experience/Qualifications

  • High School Diploma or GED required.
  • Minimum of two (2) years of customer service experience required.
  • Previous food and beverage experience preferred; leadership training/experience helpful.
  • Previous cash handling experience preferred.
  • Must be able to read, write and speak in the English language.
  • Must present a neat, clean, and well-groomed appearance in accordance with departmental policy.
  • Exemplary customer service skills and demonstrated ability to work efficiently under pressure.
  • Ability to prioritize job duties and manage time effectively and work well with others.

Certificates/Licenses/Registrations

  • At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.
  • Must obtain and maintain a current Food Handler’s Card.
  • Will be required to obtain and maintain RBS Certification upon employment.

Yaamava’ Resort and Casino at San Manuel will make reasonable accommodations in compliance with applicable law.

As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!

Posted May 25, 2024

Yaamava’ Resort & Casino at San Manuel

Yaamava’ Resort & Casino at San Manuel is located just 60 minutes from downtown Los Angeles in the city of Highland, CA. It is one of the largest casinos on the West Coast, with 7,000 slot machines, 150 table games, and five high-limit rooms. We are one of the top 10 largest casino resorts in the US.

Guests enjoy sweeping views of the San Bernardino Mountains, live entertainment, and a full array of dining options, which include The Pines Modern Steakhouse, Hong Bao Kitchen, Serrano Vista Cafe, Rock & Brews, Chingon Kitchen, Big Mo’ Cafe, and 11 bars and lounges.

The Serrano Spa earned a Forbes Travel Guide Five-Star award, and The Pines Modern Steakhouse and Yaamava’ Resorteach earned a Forbes Travel Guide Four-Star award, with all three being the first in the Inland Empire to receive such designation. Yaamava' Resort and Casino at San Manuel also received two 2023 AAA Four Diamonds ratings for the new hotel and The Pines Modern Steakhouse.

The hotel is a 17-story tower with 432 guest rooms. Guests relax in an elevated pool with a bar and private cabanas, the lavish full-service Serrano spa and salon, a health and fitness center, a full array of dining options, multiple bars and lounges, and luxe retail shops.

Indian gaming in California is an exciting, thriving industry. Whether working on the casino floor or providing support to gaming operations as a “behind the scenes” employee, you can contribute to a dynamic and challenging business and have opportunities to learn and grow with the gaming industry.

At San Manuel, our team members define us. Working at San Manuel is more than just a job. It is a career that will help you grow into the successful professional you want to be.

Click here to see why you’ll want to work on our Team

Our benefits focus on five key areas of wellness - financial, emotional, physical, social, and occupational - because we know it takes more than a salary to thrive. The benefits under each category include everything from retirement, insurance and dental benefits to emotional wellness programs, home repair services, and much more. 

Our employees have the option to select the benefits that best support their lives and their wellness.