Operations Manager

Hotel Talent NYC

New York, NY

Management Company

Health Benefits, Vacation time, Wellness days, Manager Development Program, Tuition Reimbursements

We are seeking an Operations Manager Our TEAM culture encourages professional growth and development. We hope that each day you'll uncover new reasons to love what you do. If this sounds like the workplace for you, post your resume today!

Compensation: Competitive, Full-Time

General Description: 

This role reports to the General Manager. As Operations Manager, you would be responsible for the hotel's Housekeeping operations and ensuring the Housekeeping team can meet business needs and deliver outstanding service and performance. The Operations Manager is responsible for directing, supervising, and coordinating the daily activities of the housekeeping department, along with ensuring smooth operations including rooms, public areas, laundry, and supplies. The Operations Manager is expected to maintain the highest level of cleanliness, presentation, and efficiency while adhering to brand standards and achieving guest satisfaction. This position requires strong attention to detail, leadership skills, organizational skills, time management skills, and the ability to effectively deal with department heads, guests, and team members.

Primary Duties:

  • Primary duties include leading the Housekeeping Department day to day-to-day functions
  • Monitor standards and work performance by inspecting rooms and public areas daily for brand standards, service, and training compliance
  • Manage team to live within guest service scores as required by the brand and attain high-level opinion survey scores
  • Responsible for maintaining good morale and a positive work environment that promotes respect and dignity
  • Able to interview and select team members in the event of open positions
  • Make routine daily rounds of the hotel at any time, performing random inspections in all areas to ensure the expected hotel brand standard is set and continued
  • Immediately direct subordinates to correct issues found as needed
  • Develop and implement standard operating procedures for routine tasks to enable the team to develop consistent work habits
  • Develop and recommend the budget, labor cost plans, and objectives and manages within those approved plans
  • Solid understanding of housekeeping and laundry supplies and pars
  • Establish inventory records and control linen, cleaning supplies, chemicals, guest supplies, room/bathroom, and OS&E to control expenses and minimize waste
  • Create and implement accurate schedules for employees to match business levels and manage payroll for the department
  • Staff department daily while adhering to productivity standards as well as budgetary constraints
  • Check on all equipment of the Housekeeping Department and ensure that equipment is properly used to reduce cost and breakage
  • Order supplies and replacements as needed
  • Train and develop team for personal and professional growth
  • Establish Lost & Found procedures
  • Establish good liaison with Engineering Department for any repairs needed and to expedite any major repairs or special requests for special occasions and purposes
  • With minimal supervision, plan and carry out the duties (and additional duties) listed above
  • Perform all duties other than the above requested by the hotel management/direct supervisor
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit, or walk for an extended period. While performing the duties of this job, the employee is regularly required to lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds.

Education and Experience:

  • A minimum of two years of related experience and training as a leader in the Housekeeping Department; or an equivalent combination of education and experience that is related
  • Knowledge of custodial procedures, including floor care, waste management, and recycling programs
  • Ability to multitask under high-pressure situations


The anticipated compensation range for the position for applicants working in NYC is $75-$80K (depending on property) annually. The annual salary offered to a successful candidate will depend on several factors, including but not limited to years of experience within the job, years of experience within the required industry, education, etc.


Health Benefits, Vacation time, Wellness days, Manager Development Program, Tuition Reimbursements

Posted May 14, 2024