Manager - Spa
Bally’s Atlantic City
1900 Pacific Ave
Atlantic City,
NJ
08401
Full-Time
Description
- Oversee the execution of product quality and provide dedicated leadership to the Spa & Salon operation
- Acts as an industry leader in the development of new and innovative Spa and Salon Services and treatments
- Maintains Spa retail operations including inventories, product lines and overall appearance
- Responsible for providing the right mix of services and ensures that all services and supplies are consistent in quality and comply with brand standards
- Ensures staff is knowledgeable on the latest techniques and spa services. Ensures staff is trained in the use or sale of products, programs and activities
- Creates an inviting atmosphere where customers are comfortable and relaxed, leading to repeat visits and referral business
- Communicates and coordinates with other departmental leaders in order to promote sales and ensure the efficient operation of the facility as well as total guest satisfaction
- Partners with casino marketing, property marketing and advertising to effectively promote the facility and build a loyal, diverse customer base
- Develops and maintains qualified management and hourly support staff as well as external vendor relationships
- Monitors and maintains labor and productivity levels and makes all necessary adjustments according to overall market and business levels
- Implements and monitors operating standards for the department and promoting excellence in guest service. Ensures staff behavior and appearance are in compliance with established policy
- Make procedural recommendations and ensure enforcement of existing policies and procedures.
- Coach and direct staff to maintain high level of customer service.
- Collaborates with senior management in planning, design and coordinating all organizational phases of the Spa and Salon operation that contribute 100% guest satisfaction.
- Deliver clear direction to staff regarding the current and future objectives of the Spa operation.
- Ensure adherence to all Board of Health standards and all other applicable regulations.
- Endorse the business and service objectives, ethics and values of the company.
- Ensure that all guest complaints are handled in a courteous and professional manner.
- Maintain an accurate and overall awareness of the entire casino/hotel operation and coordinate function accordingly.
Other duties as assigned.
Bally’s Atlantic City
About the company
Bally’s Atlantic City is an ocean front full-service hotel and casino located on the Atlantic City boardwalk, which features world-class accommodations in over 1,200 rooms and 118 suites. Our newly remodeled iconic Bally’s tower features 750 renovated hotel rooms with a design inspired by the heart and soul of the Atlantic City beach and boardwalk, and the fresh relaxed summertime feel that comes with it.
Our 83,569 sq. ft. casino offers more than 1,300 gaming machines, over 80 table games, as well as a poker room and a FanDuel sportsbook.
Guests enjoy over 13 food & beverage venues, a retail promenade, indoor pool, spa and a fitness center. Our facility also offers over 100,000 sq. ft. of event and convention space.
Bally’s Corporation is a global casino and interactive entertainment company, headquartered in Providence Rhode Island, with a growing omni-channel presence. It currently owns and manages 16 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and has access to OSB licenses in 18 states. It also owns Bally's Interactive International, formerly Gamesys Group, a leading, global, online gaming operator, Bally Bet, a first-in-class sports betting platform, and Bally Casino, a growing iCasino platform.
The Bally’s (North America) Interactive family includes upstarts, legends, sharks, and even a primate or two. Bally’s digital division is a portfolio of top disruptor brands in sports betting, iGaming, free-to-play gaming, and poker. Bally’s (International Interactive) has been recognized as the most successful multi-brand casino and bingo operator in the world with brands that cater to audiences all across the globe.
With 9,900 employees, the Company's casino operations include approximately 15,000 slot machines, 550 table games and 3,900 hotel rooms. Upon completing the construction of a permanent casino facility in Chicago, IL, and a land-based casino near the Nittany Mall in State College, PA, Bally's will own and/or manage 17 casinos across 11 states. Bally’s also has rights to developable land in Las Vegas post the closure of the Tropicana. Its shares trade on the New York Stock Exchange under the ticker symbol "BALY".
