310 South England Street
Williamsburg,
VA
23185
Full-Time
The Lead Guest Service Manager is a team lead resource in the execution of operations in the Rooms Department including - Front Desk Office, Bell Stand, Concierge, and the management of employees in those areas. The position is based out of the Lodge Front Office but is cross trained to assist and/or work at all hotel locations and act in place of the Rooms Operations Managers. This position strives to continually improve guest and employee satisfaction while maximizing the financial performance of the department, and monitors compliance with standards and procedures. This position also effectively partners with other business unit heads in sharing and resolving common strategic and operating problems. Maintaining all programs required by Colonial Williamsburg Company, The Forbes Standards, the Marriott Autograph Collections Standards, and Crescent Hotels & Resorts is essential to this position.
ESSENTIAL FUNCTIONS:
EDUCATION AND EXPERIENCE:
Required:
Preferred:
QUALIFICATIONS:
Immerse yourself in the charm and history of Colonial Williamsburg by staying at Williamsburg Lodge, Autograph Collection. Situated in the heart of the historic district, our hotel blends Southern elegance with modern comforts for a homelike feel. Drawing from the time of Colonial Williamsburg, our accommodations offer Chippendale fretwork and unique furnishings. This 18th-century style blends harmoniously with modern amenities including complimentary high-speed Wi-Fi, mini-refrigerators, and flat-panel TVs with premium movie channels.
Sample Southern and American fare for breakfast, lunch, and dinner at Traditions and Sweet Tea & Barley, our two restaurants. Work out in our fitness center and take a dip in one of our multiple pools. To elevate your visit, pamper yourself with a spa treatment or tee off at Golden Horseshoe Golf Club. We are just minutes from historic tours and exhibits of Colonial Williamsburg, Jamestown, Yorktown and Busch Gardens. We hope to welcome you to Colonial Williamsburg very soon