Up to $900 RETENTION PROGRAM PAY and MORE, APPLY to FIND OUT! Are you a Customer Service Super Star…WE NEED BIG STARS LIKE YOU!!! Come be a part of an AWARD-WINNING TEAM.
Up to $900 RETENTION PROGRAM PAY and MORE, APPLY to FIND OUT! Are you a Customer Service Super Star…WE NEED BIG STARS LIKE YOU!!! Come be a part of an AWARD-WINNING TEAM.
Full-Time
Company Overview:
Lone Star Court is a premier luxury hotel renowned for its exceptional hospitality and world-class amenities. Nestled in the heart of the domain, our hotel offers unparalleled comfort and sophistication, making it a top choice for discerning travelers and corporate clients alike.
Position Summary:
As a Senior Sales Manager at Lone Star Court, you will play a pivotal role in driving revenue growth and expanding our client base. will be responsible for developing and implementing strategic sales plans to maximize hotel bookings and meeting revenue targets. Your primary focus will be on generating sales from corporate, social bookings, and travel agencies while maintaining strong relationships with existing clients. You must have with a proven track record of achieving revenue targets, managing budgets, and fostering positive relationships with clients and internal stakeholders.
Reports To: General Manager and/or Regional Director of Sales & Markting
Status: Exempt
Job Location: Austin, TX
Our mission at Valencia Hotel Group is to provide a truly unique experience, delivering the finer aspects of hospitality with exceptional service executed by our engaged and empowered team. The goals and needs of our team, guests, and investors are the foundation of our culture.
Job Responsibilities:
Required Skills/Abilities:
Benefits:
Join our dynamic team at Hotel Valencia Riverwalk and be part of a culture that values excellence, innovation, and teamwork. Apply now to take your career to new heights in the hospitality industry!
Job Requirements:
Valencia Hotel Group measures success in the following standards: Revenue Generation, Financial Management, Client Relations Quality Management, Professionalism/Communication, Leadership & Managerial Skills, Safety and Security, and Self-development.
Revenue Generation:
Standard: Achieves or exceeds hotel and individual department revenue goals. Identifies revenue opportunities and contributes to the hotel's operating strategy to optimize profitability.
Financial Management:
Standard: Identifies expense management methods by reducing, maintaining, or controlling costs while providing maximum value to the hotel, team members, and customers. Measures the ROI for projects or expenses, ensuring an acceptable level of value for the company. Analyzes financial and operating information on an ongoing basis to adjust labor and operating costs. Responsible for maintaining accurate checkbooks, inventories, and payroll management. Ensures internal audits, loss control, preventative maintenance, and inventory standard operating procedures are consistent. Prepares timely, well-planned annual budgets and forecasts that accurately reflect the hotel's business plans.
Client Relations:
Standard: Involved in the community through active participation in philanthropy, organizations, and/or nonprofits. Professional, cordial, and approachable when handling complaints and criticism.
Quality Management:
Standard: Guest Experience Area - Clearly understands and upholds brand and company compliance requirements for guest service scores. Works with the team members to ensure continuous improvement in service scores and social media reviews. Consistently achieves high-quality assurance scores at the top and strives for national and local award recognition for the hotel and the outlets.
Professionalism/Communication:
Standard: Uses Emotional Quotient to clearly understand and communicate the team's mission, business goals, and requirements for a successful outcome. Listens attentively and responds thoughtfully to employees' and guests' needs, goals, and aspirations. Discusses business issues and employee concerns in a positive manner to encourage employee input and participation. Inspires others towards business vision and goals. Uses positivity to encourage peak productivity, innovation, and active participation. Leads by example and follows through on commitments. Assumes personal responsibility for being on time for work, regular attendance, and maintaining a professional appearance.
Leadership Managerial Skills:
Standard: Works closely with employee relations and development of staff, including working with human resources on the recruiting, selection, orientation, and training to ensure each new associate fits the Valencia Hotel Group culture. Fosters a positive, fun, and cooperative working environment to encourage lower turnover. Embraces teamwork, objective feedback, and encouragement to empower associates. Respects each team member's unique ability to contribute to the department's success. Builds trust and finds ways to preserve group morale yet achieve business objectives. Identifies and abates reasons for turnover. Ensures development plans are written and executed in a timely fashion.
Safety and Security:
Standard: Takes serious responsibility for the safety and security of guests, team members, and the asset. Knowledgeable and in compliance with all safety and security requirements by the franchise, management company, health department, fire department, state innkeeper laws, and OSHA. Attends monthly safety meetings and has appropriate follow-up and documentation on file. Responds quickly to safety hazards identified.
Self-development:
Standard: Takes responsibility for the self-development of themselves and their staff. Encourages and participates in cross-training opportunities within the company throughout the year. Attends relevant webinars, courses, and organization’s trainings throughout the year to keep abreast of the current trends within the industry.
Valencia Hotel Group has been named in Newsweek’s list of America’s Greatest Workplaces in these categories:
America’s Greatest Workplaces for Women 2024
America’s Greatest Workplaces for Job Starters 2024
At Lone Star Court, you'll enjoy a perfect pairing of modern convenience and traditional comfort in a unique blend of the past and present. Like The Domain community we call home, we combine a retro aesthetic with modern design twists. We offer contemporary lodging in a traditionally Texan environment, with retro inspired accommodations, live music, outdoor fire pits, and a dipping pool reflective of country swimming holes.