Front Desk Agent

Job Summary

Do you genuinely enjoy meeting with people around the world on daily basis? Are you passionate about creating unforgettable memories for guests? Are you curious about different culture? If your answers are a big “Yes”, we’ve got the perfect job for you! Hyatt Centric Fisherman’s Wharf has been welcoming guests from all around the world since 1990. We are very proud to provide the best vacation/conference experiences for our guests. Please join our fabulous Front Desk team to be part of this exciting journey. Since hotel business is 24/7, you need to be able to work early mornings, afternoons and nights including weekends and holidays. We are looking forward to hearing from you!

Responsibilities

Qualifications

• The ideal Front Desk Agent candidate will have at least one year of Front Desk Agent experience, exceptional communication skills, and enjoy working in a fast-paced environment.  We are looking for positive, upbeat individuals who can deliver total guest satisfaction.

  The minimum qualifications for this position are:

  • High school degree or equivalent
  • Strong computer skills, prefer Opera experience
  • Pleasant telephone demeanor
  • Ability to handle stressful situations in a calm, professional manner
  • Must have the ability to communicate clearly and directly with guests using a positive, clear speaking voice
  • Must have the ability to work a varied schedule that may include evenings and weekends

Responsibilities

• Checking guests in and out of the hotel in a efficient, courteous and professional manner
• Ensuring that special requests are noted and fulfilled
• Communicating with all departments regarding in house VIPs and any special requests/needs
• Promoting and selling special hotel programs, special rate packages and upgrades when appropriate
• Interacting with hotel associates in a professional manner, assisting other departments with necessary information
• Answering the telephone in a professional manner and assisting guests with any questions, directions, etc.
• Routing inbound calls on the switchboard and assisting callers with inquiries as needed
• Providing callers with accurate information on hotel facilities and services
• Supporting Bell & Valet per business needs
• Maintaining an up to date working knowledge of all property amenities as well as any special events
• Managing and resolving all guest complaints and compliments in a professional and courteous manner