Associate Field Services Technology Manager

Description

***This role is based at the Waldorf Astoria, Park City, Utah***

This is your chance to be a part of an in-house Technology team that’s creating consumer-facing, cutting-edge technologies revolutionizing the hospitality industry around the world! As an Associate Field Services Technology Manager, you will bring your technical skills to a hospitality company with an award-winning culture. On the Information Technology Field Services team reporting to the Field Services Regional Director, you will support and manage projects including Wi-Fi upgrades, Hilton Connected Room, hardware refresh, etc.

HOW WE WILL SUPPORT YOU

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:

• Go Hilton travel program: 100 nights of discounted travel with room rates as low as $40/night
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Paid parental leave for eligible Team Members, including partners and adoptive parents
• Mental health resources including free counseling through our Employee Assistance Program
• Paid Time Off (PTO)
• Learn more about the rest of our benefits

At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member’s career journey and at every level, both in our hotels and across corporate. 

**Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.

Requirements

HOW YOU WILL MAKE AN IMPACT

Your role is important and below are some of the fundamental job duties that make your work unique.

What your day-to-day will be like:

• Ability to use network monitoring tools to perform a periodic health check of systems
• Handle and monitor PBX system performance to assure uninterrupted operation of telephone communications
• Understand multi-functional business and technology requirements
• Perform preventative maintenance and minor equipment repairs
• Supervise proper controls to ensure hotels follow SOX, PCI, and PABP security requirements
• Ensure technical objectives and business initiatives are being followed per Hilton standards
• Implement and run departmental processes and procedures to ensure strategies and directives are in accordance with hotel objectives
• Maintain collaborative partnerships with preferred vendors, corporate IT, ownership, and hotel executives
• Support continued professional growth and talent development

How you will collaborate with others:

• Work within the IT Capex budget of each property as approved by the ownership and Regional IT leadership
• Work with Hilton Support Technology Center (HTSC) and all vendors to ensure the timely resolution of IT challenges and outages
• Manage the support calls initiated by HTSC or vendors for systems and applications not supported by HSC Serving as onsite point of contact for HTSC or vendors

What deliverables you will take ownership of: 

• Ensure Hilton technical standard is implemented in regional properties
• Evaluate property needs and technology solutions to improve profit, operations, and guest experience
• Prepare a status report of all technical and operational activities
• Participate in corporate, property departmental, and operations meetings
• Advise on, maintaining, and supporting property infrastructure, including servers, backups, property LAN and WAN, telecom systems

WHY YOU'LL BE A GREAT FIT

You have these minimum qualifications:

• Professional work experience in Technology or a related field.
• Occasional travel for meetings, conferences, or task force.

It would be useful if you have:

• Bachelor’s Degree, or Associate’s Degree plus 6 years of Technology related experience, or High School Degree/GED plus 12 years of Technology related experience 
• Three (3) years of professional work experience in Technology or a related field
• Two (2) years of experience in Hospitality, Operations, or IT support roles.

WHAT IT IS LIKE WORKING FOR HILTON

Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!

It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws. 

We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law.  Please contact us if you require an accommodation during the application process.