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Sr. Trainer

Desert Diamond Casino West Valley

9431 W. Northern Ave
Glendale, AZ 85305

Hotel Casino
Managed By Desert Diamond Casinos
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Full-Time

Position Summary

Under direct supervision of the Learning & Development Manager and the Human Resources Director, supports the centralized training function through program development and design, instructional writing, program administration, record keeping and reporting, and training delivery that meets the overall training needs of the Enterprise.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Essential Duties & Responsibilities

  •  Presents information and conducts structured training courses that facilitate individual and group learning
  •  Identifies learning goals and objectives, defines content, and selects and sequences learning exercises and activities for specific training programs, courses, and services
  •  Ensures training facilities, materials, equipment, participants, and all other components and logistics of a training program or course are prepared and delivered as expected
  •  Develops and designs written learning and instructional materials, including exercises, workbooks, teaching guides, scripts (for video and online content), job aids, comprehension tests or exercises, role plays, simulations, etc.
  •  Conducts needs analysis to define gaps between ideal and actual performance and specify the cause of the gap
  •  Assists individuals and departments to apply learning after the training experience through action plans, job aids, and training reports and recommendations
  •  Manages group discussions and group learning processes so that individuals and groups learn and participants feel included
  •  Analyzes and identifies the extent of a training program, course, or service’s impact by utilizing, at minimum, Level I and II evaluations and using relevant data to revise or recommend changes in instructional objectives or methods
  •  Maintains a system of administrative records management for the purposes of tracking and reporting centralized training programs, courses, and services
  •  Partners with Human Resources leadership to suggest and develop long-range plans for what the Learning & Development structure, organization, direction, policies, processes, programs, services, and practices will be in order to accomplish centralized training goals and objectives
  •  Partners with the Learning & Development Manager to conduct annual assessments of the Learning & Development function as part of an ongoing plan to improve the overall quality of centralized training programs, courses, and services
  •  Actively maintains excellent communication with fellow team members and contributes to a positive and professional working environment
  •  Contributes to a positive team atmosphere
  •  Travels between properties for training, meetings, and project assignments
  •  Performs other duties as required
  • Minimum Qualifications

    Education And Experience

    Bachelor’s Degree and five (5) years’ experience in the field of training and development or equivalent combination of education and experience. Must be 18 years of age or older. No felony, theft or stealing convictions. Must be able to pass a pre-employment drug/alcohol screen and background investigation and obtain and maintain a gaming license and to include the following:

    Knowledge, Abilities, Skills, And Certifications

  •  Working knowledge of adult learning theory, including knowledge of adult learning principles and individual learning differences
  •  Ability to recognize factors that affect and influence adult learning
  •  Ability to leverage various technologies, multi-media, computer based/blended learning, and social media platforms to enhance the learning experience
  •  Ability to utilize a Learning Management System to generate, customize, analyze and report training data
  •  Ability to adapt training to the needs of diverse adult learners using various models of learning
  •  Ability to identify the knowledge and skill requirements of jobs, tasks, and roles
  •  Ability to define gaps between ideal and actual performance or conditions and specify causal factors influence by training
  •  Ability to develop practical frameworks that describe complex process in understandable and usable ways
  •  Ability to utilize presentation/platform skills that invite participation, feedback between the Trainer and adult learners, and fulfill the objective of the training course
  •  Anility to present information and facilitate structured learning experiences so that individuals learn
  •  Ability to manage group discussions and processes so that individuals learn
  •  Ability to assist individuals in transferring their learning back to the job
  •  Ability to leverage evaluative instruments to assess and measure the quality of training programs and changes in adult learner’s knowledge, skills, competencies, and behaviors
  •  Working knowledge and understanding of personal computers and related applications and software
  •  Working knowledge and understanding of multi-media and social media platforms that facilitate or enhance the learning experience
  •  Ability to work independently with minimal supervision
  •  Ability to adjust behaviors in order to establish positive working relationships across a broad range of people and groups
  •  Ability to communicate experience, observations, and conclusions in such a way they are understood by listeners
  •  Knowledge of business English, proper spelling, grammar and punctuation
  •  Ability to handle multiple tasks and meet deadlines
  •  Ability to carry out instructions furnished in verbal or written format
  •  Ability to work independently with minimal supervision
  •  Skill in operating business computers and office machines, including Windows Office applications such as Word, Excel, PowerPoint, Publisher and Outlook

    Physical Demands

    While performing the duties of this job, the team member regularly is required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The team member frequently is required to walk and stand. The team member occasionally is required to stoop, kneel, crouch, or crawl. The team member must occasionally lift and/or move up to 25 pounds.

    Work Environment

    Work is generally performed in an office and casino setting with exposure to second-hand smoke and a high noise level. Evenings, graveyards, holidays and/or weekend work may be required.  Extended hours and irregular shifts may also be required.  

  • Posted June 20, 2024

    Desert Diamond Casino West Valley

    Desert Diamond Casino West Valley is in the center of the excitement, with nearby shopping, dining, and nightlife. We are the official casino partner of Westgate Entertainment District.

    Our casino offers a variety of table games which include live Blackjack, Craps, Roulette, Mini-Baccarat, Pai Gow Poker, Ultimate Texas Hold ‘Em, Three Card Poker, Spanish 21 and a Sportsbook.

    Food & Beverage venues include the Nineteen 86 Steakhouse, the Edge, the Rock Bar, a Food Court and the casino Sports Bar.

    We have the best guest service in town and our team members add the fun! We offer a friendly, fun work environment and our benefits package is unparalleled.  Flexible schedules, paid time off, tuition assistance and insurance options, are just a few of the benefits you'll receive.

    If you are looking for an exciting, fast-paced career with plenty of growth opportunity - Desert Diamond Casinos and Entertainment is the place for you!

    Owned and operated by the Tohono O'odham nation, we are one of the premier entertainment and gaming destinations in Southern Arizona - Sahuarita, Tucson, and Why, known for our beautiful properties offering quality entertainment, great food, exciting games, and outstanding guest service.

    We are considered to be one of the largest and most respected employers in the area, offering competitive salaries, great benefit packages, and career advancement opportunities.