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Front Desk / Operations Manager

Residence Inn New York JFK Airport

142-30 135th Ave
Jamaica, NY 11436

Extended Stay
Managed By Chartwell Hospitality
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Compensation: $64,300 to $67,000 per year, Full-Time
Overnight Shift

You’re the business manager for the hotel operation. You ensure that well-trained, highly motivated staff handle guests with the utmost care. Sound experience tells when to let the team fly and when to surface and guide. Under your careful watch, operations run smooth and well within budget. You have what it takes? Then we may have just the opportunity you need, as Front Desk/Operations Manager.

As Front Desk/Operations Manager, you will

  • Oversee and manage the Front Office to ensure efficient operations and impeccable guest care, helping to achieve profit goals. Attend to guest and group special needs and solve tricky problems with confident graciousness.
  • Keep a pulse on daily revenue and expenses to minimize loss, manage expense and maximize profit.
  • Skillfully manage all staff by creating an environment where motivated people want to join, learn, do their best, and advance. Lead a diverse team by modeling the way, by empowering, and coaching throughout the employment lifecycle.    
  • Act as Manager on Duty, when duty calls.

Fundamentals

A four-year college degree or equivalent education or experience is required, with two to three years’ in a related hotel company position. Discipline-specific hospitality industry and general hotel department knowledge and supervisory experience is expected. Excellent verbal and written English communication skills are required, with a second language helpful.  You must be able to handle cash or credit transactions and have Microsoft Office and Excel proficiency. General office equipment and cash register operation knowledge is expected.

Benefits

  • Hotel and other Travel discounts
  • Medical
  • Dental
  • Vision
  • Life Insurance
  • Supplemental Insurance
  • Long/Short Term Disability
  • 401-K
  • Professional Development Opportunities
  • Competitive Compensation plus incentives! 
Posted February 17, 2026

About Residence Inn New York JFK Airport

Settle In At Our Extended Stay JFK Airport Hotel

Soar into comfort at Residence Inn by Marriott® New York JFK Airport, the only extended-stay hotel in the area. Spacious studio, one, and two-bedroom suites with separate living areas and fully equipped kitchens. Complimentary grocery delivery to fill your refrigerator and satisfy your cravings. Free WiFi for connecting to work and the outside world. Free hot breakfast to start mornings off right. Complimentary shuttle service to and from JFK International Airport. And a fitness center for strengthening your body and soul. The hotel also offers easy access to the Belt Parkway, Van Wyck Expressway, Federal Circle Station, and nearby Resorts World Casino, Belmont Park, Queens Botanical Garden, UBS Arena, St. John’s University, Arthur Ashe Stadium - home to the US Tennis Open and enjoy a drive to iconic Long Island. At Residence Inn, we'll make sure you thrive during your stay at this unique gem in the John F. Kennedy International Airport.

About Chartwell Hospitality


Our Story

Founded in 2003 in Nashville, TN, Chartwell Hospitality began with a simple goal: to be the absolute best in the hospitality business. Since then, we’ve grown into a fully integrated real estate firm specializing in hotel acquisition, development, and management.

Redefining Hospitality


Over the years, we’ve spearheaded the creation of some of the best branded, limited and full-service hotels in America. As a result, our properties consistently surpass the competition in occupancy and market rates, redefining excellence in hospitality for our investors, associates, and guests.

Our Investment Strategy


At Chartwell Hospitality, we’re never a distant partner. Rather, we approach every real estate investment with an entrepreneurial spirit and an ownership mentality. That means we invest our own capital alongside that of our private and institutional investors. Knowing this, we scrutinize every prospective opportunity, factoring in:

  • Demand generators like corporate, leisure, and residential growth
  • Location values and property fundamentals
  • Market cycles and timing
  • Long-term and potential ROI
Work at Chartwell

Your Fulfilling Career Begins Here.

At Chartwell Hospitality, we want you to succeed. That’s why we offer outstanding benefits to promote good health and financial security for you and your family.

Partner with Chartwell

Whether you’re an investor or simply looking to grow your career in the hospitality industry, you’re invited to be part of an elevated hotel experience with Chartwell Hospitality. Reach out today to learn more.

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