Assistant Director of Revenue

The 1,054-room Omni Boston Hotel at the Seaport is the newest luxury hotel in the City of Boston, and the most significant hotel project in the city for the last forty years. The property features seven outlets for drinking and dining, a signature spa, fitness center, and rooftop pool. It boasts more than 100,000 square feet of meeting and event space, and caters to the most discerning clientele.

The Omni Boston Hotel at the Seaport is located in the center of the bustling Seaport District. The AAA Four Diamond rated hotel boasts 1,054 finely appointed guestrooms with 52 suites, seven delectablediningexperiences, a scenicrooftop pool, a luxuryBreve Spa, and more than 100,000 square feet of meeting and event space allowing to provide each guest a unique and memorable experience. Come join the team that was voted “2023 Best Places to Work” by the Boston Business Journal!

Creativity must infuse everything we do, and everyone in the hotel. Performance realities will always exist, but we use these constraints to push, not limit, our creativity. We believe there is always a way to make it work. If we don't have the solution, we dig deeper creatively to find one.

Grab the reigns and help shape the future of the Seaport’s best kept secret! Creativity must infuse everything we do, and everyone in the Hotel. Performance realities will always exist, but we use these constraints to push, not limit, our creativity.

Directly oversee the on-property GroupRooms Coordinators andprovide support to the Director of Revenue Management, Sales leadersand Operational leaders throughout thehotel.

Salary for this position is: $90,000/year, based on experience

• Manage on-property Group Rooms Coordinatorsand assistwith theirjob duties, as needed.

• Assist the Director of Revenue Management in monitoring and analyzing Group and Transient demand patterns.

• Assistthe Director of Revenue Managementin setting strategiesto fill hotel occupancyutilizingdemand and pattern management.

• Assistthe Director of Revenue Managementin monitoring and analyzing the effectiveness of restrictions and other selling strategies.

• Assistthe Director of Revenue Managementin monitoring and analyzing future turndowns and lostbusinessto maximize revenue and occupancy.

• Assistthe Director of Revenue Managementinmaintaininginventory and parity rate controls on allthird-partywebsites, as needed.

• Assistthe Director of Revenue Managementin producing a12-monthrolling forecast.

• Produce and distributethe21-day operationsforecast.

• Produce and distribute Group Pickup Reportand runtheeffective meeting once a week.

• Provide directional feedback on group block pick-up and slippage.

• Audit group resumes prior to thegrouparrival.Audit routing,notes and other details to ensure flawless group rooming list maintenance.

• Attend/Chair theGroups Approaching Cutoff meeting, ensuring patterns, over-block, and low pickup situations are addressed.

• Attend andparticipatein weeklyStrategy, Salesand dailyBusiness Review meetings.

• Attendmonthly creditmeetingto ensure groupbilling,no show revenue and special package rates are posting correctly.

• Meet with meeting planners, as necessary, and attend pre-conventionmeetingsas necessary.

• Bethe activecontact with all operational departments including participation in “staff” and “ops” meetings and act as the reservations department representative. Ensure all relevant meeting material isdisseminatedto the reservations department staff.

• Conduct/Chair theweekly strategymeetings in the absence of theDirector of Revenue Management.

• Ensure staffcandescribe all hotel accommodations and effectively sell upgrades and suites.

• Confirm that the operational team hasallthe tools needed to quicklyidentifyand produce package offers flawlessly on an ongoing basis.

• Be the telephone and email “point of contact” for the reservations management questionsincludingrate offers, date change issues, ESP rate availability questions/calls, late cancellation/no-show and other fee waiverconsideration.

• Overseeaccurateinput of reservations into the system from internal and external sources.

• Ensure that all calls and emails are acknowledged ona timelybasis to internal and external customers.

• Maintainthoroughknowledge of hotel services and events.

• Have knowledge oflocalmarket and provide directional feedback given this knowledge.

• ConductdailyRevenue Stand Upmeeting to discuss and coordinate which tasks the agents are prioritizing each day.

• EnsureRevenuestaff is well trained and receives ongoing training as needed on all systemsincludingORS, PMS,Opera Cloud,FDC, Extranets, and SQL Server reporting.

• Prepare and conduct performance appraisals for Group Reservations Coordinators (GRC’s) /Revenuestaff.

• Maintain an efficient and professional working environment with open communication.

• Maintain strong interdepartmental communication particularly with the sales, convention services, front office and accounting teams.

• Maintain strong communication lines and relationship with Omni CRO for packages, hotel detail, special promotions, access exclusion management, etc.

• Ensure group commissions are processed within 3 business days after checkout andassistAccounting with research on miscellaneous Travel Agent requests on commissions past due.

• Position requires a minimum of five years previous Revenue Management experience.
• Minimum (7) years of hotel experience is preferred: Revenue, front office, sales, and/or reservations.
• High School Diploma or Equivalentrequired;bachelor’s degreeor Equivalentpreferred.
• This role is based onthe propertywith limited travel.
• Understands Revenue Management theory and practice and ability to perform critical analysis.
• Candidate must be able to work in a fast-paced environment and be able to handle multiple priorities.
• Comprehension of technical applications of reservation systems.
• Understanding ofhotel product and market conditions.
• Strong understanding of forecasting, budgeting, scheduling, inventory controls, P&L analysis.
• Mustpossessthe ability to handle stressful daily operations.
• Clear,concisewrittenand verbal communication skills. Candidate must be comfortable speaking to guests and conducting meetings.
• Must be able to work a variety of shifts, including weekends and holidays.
• Demonstrated ability to mentor and develop growing talent for the company

PERKS AND BENEFITS:

• A culture of fun, inclusion, and growth
• Complimentary meals
• Health Insurance and matching 401(k) after one year
• Generous Paid Time Off offered after 90 days
• Performance-driven, ALL-IN culture
• Discounted associate rates at Omni properties nationwide

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Posterand the following link is theOFCCP's Pay Transparency Nondiscrimination policy statement

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email toapplicationassistance@omnihotels.com.