Restaurant Server - Pavilion

PRIMARY OBJECTIVE OF POSITION:

To provide friendly, courteous and professional service to guests in the Pavilion Restaurant (or other outlets, if needed), while maintaining high level of service as per Langham Hospitality Group and Forbes standards. 

RESPONSIBILITIES AND JOB DUTIES:

• Ensure proper set-ups for all tables in assigned sections with attention to details.
• Inspect linen, silver, china, and other table items for cleanliness and appearance. 
• Serve food, coffee, water and other beverages to customers as required by guests. 
• Resolve complaints in regard to guest experience in positive and professional manner. 
• Cooperate closely with other members of the outlet team including servers, porters and kitchen associates. 
• Communicate with Restaurant Management on a daily basis. 
• Clean restaurant area during and after meal periods. 
• Positive team player with the ability to get larger tasks completed. 
• Acquire a working knowledge of the hotel, in house facilities and local information to respond to customer inquiries about the area. 
• Follow health and safety procedures.
• Work well in a team atmosphere and independently. 
• Self-motivated and friendly, able to work with a diverse team of people.
• Attend monthly department meetings. 
• Perform general cleaning tasks using standard hotel cleaning products as assigned by your supervisor to adhere to health standards. 
• Assist in month-end beverage inventory.
• Perform other duties and responsibilities as requested e.g., special guest requests.
• Must adhere to All State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests to ensure all laws are being followed.
• Other duties as assigned such as assisting security with disorderly guests.
• Report duty as scheduled by direct supervisor according to operating hours.
• Provide maximum levels of guest service while maintaining Langham Hospitality Group standards.
• Be fully versed in all Forbes service standards.
• Other duties as assigned by direct supervisor.

PHYSICAL DEMANDS:

• Activities include standing, reaching, bending, pushing, pulling, handling, grasping, lifting, carrying, seeing, hearing, talking, walking.  Considerable repetitive motion of hands and wrists as pertaining to pouring of drinks from bottles and shaking with shakers.
• Requires the ability to lift and carry object weighing up to 50 pounds.
• Standing for 90% of work shift is required.

SPECIAL SKILLS REQUIRED:

• Must have basic knowledge of food and beverages preparation.
• Basic knowledge of point-of-sale systems.
• Basic English language writing skills necessary for completion of requisitions, balance sheets and vouchers.
• Sufficient manual dexterity in hands in order to use a knife to make garnish, pick up glassware and bottles, scoop ice, mix drinks, and reach overhead to retrieve stock.
• Ability to read, speak and understand the English language in order to communicate with guests and other staff members.
• Ability to remember, recite and promote the variety of menu items.
• Ability to work stand and work in confined spaces for long periods of time. 
• Ability to operate beverage equipment: coffeemaker, iced tea machine, etc.

EDUCATION REQUIRED:

Any combination of education, training or experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge, skills and abilities.  High school diploma preferred.

EXPERIENCE REQUIRED:

Prior Food and Beverage experience required.

LICENSES OR CERTIFICATES:

Ability to obtain any government required license or certificate.  

• Vacation Pay and Sick/Personal time (in accordance with Chicago Paid Leave and Paid Sick Leave Law)
• 401k plan with Roth option (Employer match up to 4% after one year of employment)
• Pet Insurance, ID Theft Protection Coverage, Prepaid Legal (available for purchase)
• Free meals while on duty
• Uniforms and cleaning of uniforms (for applicable positions)
• Free and discounted hotel stays
• Discounted parking

EOE, Including Disability/Veterans