Photo of Marriott Mystic Hotel & Spa, Groton, CT

Room Service Server

Marriott Mystic Hotel & Spa

625 North Road (Route 117)
Groton, CT 06340

Hotel with 285 Rooms
Managed By HHM Hotels
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Compensation: $16.94 per hour, Full-Time

Opportunity: Room Service Server

Set up, deliver, and retrieve food and beverage orders to/from guest rooms and hospitality suites in accordance with established guest service and sustainability standards.

Potential Career Path

Server – Room Service Supervisor – Room Service Manager

Essential Job Functions

  • Set up and deliver food and beverage orders.
  • Conduct floor sweeps and retrieve food and beverage trays.
  • Set up and deliver VIP amenities.
  • Service hospitality suites in accordance with banquet event orders and established policies and procedure.
  • Abide by state, federal and corporate liquor requirements pertaining to serving alcoholic beverages.
  • Complete shift side work as outlined in the hotel’s operating policies and procedures.
  • Respond to customer needs, issues, comments and problems to ensure a quality experience and enhance future sales.
  • Report all communication to immediate shift supervisor.
  • Perform cash handling responsibilities in accordance with company policies and procedures.
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Perform other duties as requested by management.

Position Requirements

  • High school diploma or equivalent.
  • Previous food service experience preferred.

Work Environment and Context

  • Work schedule varies and may include working on holidays and weekends.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Posted February 11, 2026

About Marriott Mystic Hotel & Spa

Welcome To Mystic Marriott Hotel & Spa

Pamper yourself at our spa hotel near Mystic

Looking for a spa experience in the Mystic area? Mystic Marriott Hotel & Spa in Groton, CT is an upscale option just a short drive from downtown Mystic, with its renowned aquarium and the Mystic Seaport Museum. Equally close are Groton’s submarine-themed attractions, including the historic USS Nautilus, and sandy stretches along the Connecticut shoreline, such as Esker Point Beach and Ocean Beach Park. Embrace the vacationing spirit by treating yourself to a relaxing hot-stone massage or a skin-brightening facial at the on-site Cerulean Beauty and Spa. If you feel active, we have a 24/7 fitness room with weights and cardio equipment, plus a heated indoor pool. For a bite to eat, head to The Helmsman Kitchen & Bar, our American restaurant, where you can sample steaks and local seafood in the sleek dining room. We offer spacious rooms and suites with free Wi-Fi and smart TVs, and we have several function areas, including two expansive ballrooms, that can accommodate a fabulous wedding.

About HHM Hotels

An Industry Leader in Hospitality

HHM Hotels is the preferred operator to many sophisticated and institutional owners of hotel real estate, including public and private owners, across the United States and Canada. We are known for consistent outperformance in operating results, the stability of our managed portfolio and operating teams, and our unrelenting focus on people, processes, and technology. HHM Hotels is tireless in delivering results and working closely with our owners across a portfolio of 240 hotels and over $2BN in managed revenues in the United States and Canada.

MANAGEMENT

For the past 30 years, HHM Hotels has focused on building out specific and differentiated capabilities and technology to serve our owners and drive industry-leading results in the areas of revenue generation, cost management, service delivery, and associate development and retention. In particular, we have focused on developing proprietary data, processes, and business systems to drive advantage and maintain our unwavering focus on results across every aspect of our managed hotels.

INVESTMENT

HHM Hotels has a highly active and productive investment team that seeks to leverage our operating capabilities and market knowledge to source, underwrite, and introduce deals to our stable of industry-leading investment partners. We have helped put together dozens of related deals and focus carefully on potential operational efficiencies, brand or market repositioning opportunities, and other ways that we can find value through our extensive market knowledge, operating capabilities, and in-house legal, asset management, and risk management teams.

BRAND POSITIONING

Our experience with branded and independent hotels allows us to quickly determine the brand positioning within a local market to ensure the highest operational profitability. We understand the demands of hotel openings and rebranding because we’ve been on the ground to lead them, from Forbes Five-Star property openings and global product launches to corporate rebranding projects around the world.

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