IT Tech

Description

As an IT Technician, you are the first responder and technical expert who keeps our resort running seamlessly for our associates, members, and guests. You are directly responsible for ensuring reliable, high-speed technology across all resort departments, from the pro shop to the executive offices. This is a critical role that blends technical expertise with exceptional hospitality.

Key Responsibilities (The Daily Grind):

• Front-Line Support: Provide professional, first-level technical support across the entire resort via ticketing system, phone, and in-person, resolving issues with urgency.
• System Deployment & Maintenance: Install, configure, and meticulously maintain a wide array of technology, including computers, mobile devices, POS terminals, and peripherals across Guest Services, F&B, Golf, Spa, and Administrative areas.
• Access Management: Efficiently manage user access within Active Directory and specialized resort platforms.
• Resort-Wide Systems Expertise: Maintain and support mission-critical resort applications, including PMS, POS, Time Clocks, Guest Wi-Fi, and specialized back-office applications (training provided to deepen expertise).
• Proactive Maintenance: Perform routine system checks, security updates, malware scans, and preventative maintenance to minimize disruption.
• Project Involvement: Assist senior IT leadership with network equipment, cabling, telecom systems, and the deployment of new hardware for exciting technology projects and upgrades.

What You Bring (Employment Standards):

• High-School Diploma/GED.
• 2–4 years of demonstrated experience in Information Technology, with a preference for experience within the fast-paced hospitality/resort industry.
• Proven expertise with Windows operating systems, Microsoft 365, hardware diagnostics, and foundational networking concepts.
• Familiarity with critical hospitality systems (PMS, POS, Keycard, PBX) is highly desirable.
• Exceptional problem-solving skills and a strong desire for continuous learning in new technologies.
• A commitment to maintaining a high level of professionalism and hospitality in every technical interaction.

Physical & Mental Requirements:

Must have the ability to work under pressure, maintain a sense of urgency, lift and move up to 25 pounds regularly (up to 50 pounds occasionally), and possess a strong sense of TEAM to interact effectively with colleagues and customers

At Horseshoe Bay Resort, we believe that when you work in paradise, your rewards should match the view. We offer a competitive total rewards package designed to support your life, health, and future. Your financial security is paramount, which is why we provide robust Medical, Dental, and Vision Insurance options, paired with a strong 401(k) retirement plan featuring an employer match to help you build your future. We safeguard your well-being with comprehensive Long and Short-Term Disability coverage, supplemented by Critical Illness and Accident plans for peace of mind.

Beyond the essentials, we embrace the "lake life" that makes us unique! As an associate, you gain limited access to exclusive resort amenities like our renowned golf courses, enjoying the property just like our guests do (based on availability). Enjoy significant savings through retail and dining discounts right here at the Resort, plus access to great travel perks with discounts at over 100 Crescent Hotels & Resorts properties nationwide. We even offer practical support with associate housing and shuttle service (for seasonal/remote employees) and generous weekly meal subsidies, ensuring your focus stays on delivering genuine Texas hospitality. We offer scheduled reviews and raises, growth opportunity through our Manager in Training Program (MIT), and fun associate events throughout the year—because we want you to succeed both professionally and personally.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.