Ecommerce Supervisor

Pay

$18.00 – $20.00 / hour

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

What we offer

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Employee assistance program 
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement.

What will you do?

• Respond to customer inquiries daily with timely, solution focused communication
• Work closely with fulfillment team to prevent and resolve order issues
• Manage order edits, update order requests, etc. 
• Provide proactive tracking updates to improve guest 
• Maintain consistent brand voice across customer interactions
• Basic data entry and performance reporting
• Supports Ecommerce Manager with photo/content production during peak campaigns
• Assist Ecommerce Manager with marketing campaigns, product launches, etc. 
• Assist with monitoring site for product opportunities 

More about you

• Previous cash handling experience and basic math skills required
• Previous experience working with a point of sale system is required
• High school diploma or GED required
• Minimum of 1 year of supervisory experience in a customer service or retail environment preferred

Physical requirements

• Ability to lift to 50 pounds
• Constant standing, lifting, climbing stairs, and repetitive motions
• Bending, reaching, and climbing on ladders

Shift details

Days
Evenings
Events