Bellperson - Spring / Summer 2026

The Job:

Our Bell team members are the resort’s first and last impression made to our guests.  A Bellperson is responsible for warmly greeting guests, handling luggage, assisting with check-in/out, providing directions and information on resort services & local attractions, maintaining lobby appearance, and ensuring a smooth, welcoming guest experience. Bell team members need to be an expert on the local area and generate excitement to our guests on what makes Osoyoos the destination of choice!

Responsibilities:

• Guest Greeting & Assistance: Open doors, welcome guests, and offer help with luggage and belongings.
• Luggage Handling: Transport, tag, store, and retrieve luggage carefully.
• Room Escort & Orientation: Escort guests to rooms, explain features (A/C, TV, phone), and ensure everything works.
• Information & Directions: Answer questions about the hotel, services, and local sights; make recommendations.
• Lobby Maintenance: Keep the entrance, lobby, and baggage areas clean and presentable.
• Transportation: monitor driveway and parking area to ensure vehicles comply with parking and idling rules, loading and unloading, assist with bus & shuttle parking, and help with guest transfers.
• Communication: Coordinate with front desk and other departments, relay messages, and report issues.

Qualifications:

• Customer Service: Excellent interpersonal, communication, and problem-solving skills.
• Physical Ability: Ability to lift heavy items and stand for long periods.
• Professionalism: Polished appearance, positive attitude, and reliability.
• Knowledge: Familiarity with resort services and local area attractions and destinations.