Spa Director

Description

Job Overview

The Spa Director is responsible for the overall coordination and execution of spa activities in accordance with the Wind Creek Hospitality Purpose, Values, and Expectations Guide.  The Spa Director supervises and assures delivery of an exceptional spa experience to guests. The Spa Director inspires staff to deliver five-diamond guest service at all times.  The Spa Director provides sincere service to guests and co-workers through actions that display self-confidence, grace and courtesy. The Spa Director is responsible for assuring that departmental objectives are attained.

Purpose

Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.

Duties And Responsibilities

• Develops a plan to reorganize, re-launch, and operate a life-style wellness centered spa operation
• Develops and meets operating objectives and budgets 
• Develops and implements a marketing and sales strategy that will deliver a constant message centered around “an escape from the ordinary” and increase visits
• Leads the facility staff to deliver customers an escape from their ordinary world and assure that the outcome of every visit results in a feeling of belonging and importance for the customer
• Develops, maintains, and consistently re-invents a menu of healthy-lifestyle driven wellness programs or variable time lengths that incorporate spa services, culinary instruction, and other programs that can be accommodated by on-staff or consulting instructors
• Oversees a dedicated marketing and sales program that is concentrated in key markets and actively participates in resort wide marketing endeavors to stimulate consumer awareness and sales bookings 
• Maximize retail revenue by offering a strong and diverse line of spa and culinary merchandise; Perform monthly inventories and ensure sufficient inventories are maintained to meet operational needs
• Develops and maintains standard operating procedures for facility operations
• Recruits, hires, trains and retains an effective and professional staff; Actively coaches, mentors and develops team members; Produces or oversees evaluations for staff
• Monitors departmental service levels and assures that standards are met and customer feedback is exceptional
• Anticipates, identifies and ensures that guest needs are being met in the best possible way
• Keeps staff informed and knowledgeable of pertinent information; Conducts daily pre-shift meetings and departmental staff meetings as required
• Generates spa & cooking studio forecasts – weekly, monthly, quarterly and annually and interprets, analyzes and reports on the Spa’s financial performance
• Manages labor and operating expenses in accordance to business levels
• Manages inventory; follow purchasing guidelines; Ensures compliance with purchasing procedures
• Ensures that accidents and claims are minimized by having staff focused on safety; Ensures that staff is trained on safety and emergency procedures
• Other duties and responsibilities as assigned

Job Requirements (Please Ensure You Meet The Listed Requirements Prior To Applying)

• High School diploma or GED–  required
• Bachelor’s Degree in Related Field AND three (3) years’ experience in a Spa Management position– required
• OR Seven (7) years’ experience in a Spa Management position– required

• OR Five (5) years’ experience in a Spa Management position with Wind Creek Hospitality– required

• Five (5) years of work experience in a 4-diamond caliber destination spa as a Manager or Assistant Manager– required
• Must be proficient in Microsoft Office applications - Outlook, Word, Excel, PowerPoint (skills test may be administered) – required
• Demonstrated executive level writing and verbal communication skills required (skills test may be administered) – required
• Demonstrated prior experience in development of marketing and promotional programs that resulted in measurable positive financial and other outcomes for the company.
• Demonstrated prior experience as a senior manager in opening a destination spa.
• Willing to work odd and irregular hours including nights, weekends, and holidays
• Willing to travel and participate in training as recommended or required
• Must have a valid and current State Driver’s License and an insurable driving record for purposes of driving company vehicles as required
• Must have an Occupational License (or the ability to obtain and maintain a license) pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this position

• Pay range - $102,900.00 - $125,000.00 (The base pay will depend on factors such as experience level and skillset.)
• Voluntary full-time benefit offerings include the following - group medical, dental, vision, and life insurance as well as access to a flexible spending account (FSA) option. We also offer Employee Assistant Program (EAP), paid time off, 401K with matching, shift differential, and discretionary quarterly bonuses.