Conference Services Manager
The Westin Dallas Fort Worth Airport
4545 West John Carpenter Freeway
Irving,
TX
75063
Opportunity: Conference Services Manager
Manage operation of the Conference Services Department overseeing coordination of conference and meeting groups in accordance with established guest service and sustainability standards.
Your Growth Path
Sales Manager – Director of Catering Sales – Director of Sales
Your Focus
- Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
- Plan and conduct pre and post-convention meetings with clients and respective departments.
- Establish rapport with and entertain meeting planners while promoting hotel facilities and services.
- Conduct walking site inspections throughout property.
- Monitor in-house group activity, providing assistance as needed.
- Communicate with sales, front office and reservations in order to coordinate and monitor guest room blocks and special reservation needs.
- Assign banquet/meeting rooms set up based on needs of clients.
- Review banquet associates’ work to ensure accuracy.
- Assist sales staff in promoting hotel, developing leads, and securing re-bookings.
- Coordinate activities of various departments to service accounts.
- Document tracking of group activity. Access and input data into a computer system to generate account history reports.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Perform other duties as requested by management.
Your Background and Skills
- Associate or Bachelor’s degree preferred.
- 1 to 3 years' of related experience.
WorkEnvironment and Context
- Work schedule varies and may include working on holidays and weekends.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
About The Westin Dallas Fort Worth Airport
Welcome To The Westin Dallas Fort Worth Airport
Embark on a revitalizing stay at our hotel near the airport
Settled deep in the heart of Texas, The Westin Dallas Fort Worth Airport welcomes you to a refreshing getaway. The moment you depart Dallas Fort Worth International Airport in our complimentary shuttle service, you'll be enamored by our thoughtful amenities. Find your sanctuary in our tranquil, pet-friendly rooms where luxurious bedding, flat-panel TVs, high-speed Wi-Fi and in-room spa services will help you switch paces and relax. From a coffee house to a casually elegant restaurant, our hotel offers an array of dining options to satisfy your hunger. If you're planning a sophisticated social affair or a business conference in Irving, you'll be delighted with our versatile event venues including an incredible ballroom. While you're in the area, explore popular destinations such as Globe Life Park, Toyota Music Factory, Grapevine Mills and Hackberry Creek Country Club. Whether you're here for a brief layover or an extended business trip, The Westin Dallas Fort Worth Airport will empower your travels.
About HHM Hotels
An Industry Leader in Hospitality
HHM Hotels is the preferred operator to many sophisticated and institutional owners of hotel real estate, including public and private owners, across the United States and Canada. We are known for consistent outperformance in operating results, the stability of our managed portfolio and operating teams, and our unrelenting focus on people, processes, and technology. HHM Hotels is tireless in delivering results and working closely with our owners across a portfolio of 240 hotels and over $2BN in managed revenues in the United States and Canada.
MANAGEMENT
For the past 30 years, HHM Hotels has focused on building out specific and differentiated capabilities and technology to serve our owners and drive industry-leading results in the areas of revenue generation, cost management, service delivery, and associate development and retention. In particular, we have focused on developing proprietary data, processes, and business systems to drive advantage and maintain our unwavering focus on results across every aspect of our managed hotels.
INVESTMENT
HHM Hotels has a highly active and productive investment team that seeks to leverage our operating capabilities and market knowledge to source, underwrite, and introduce deals to our stable of industry-leading investment partners. We have helped put together dozens of related deals and focus carefully on potential operational efficiencies, brand or market repositioning opportunities, and other ways that we can find value through our extensive market knowledge, operating capabilities, and in-house legal, asset management, and risk management teams.
BRAND POSITIONING
Our experience with branded and independent hotels allows us to quickly determine the brand positioning within a local market to ensure the highest operational profitability. We understand the demands of hotel openings and rebranding because we’ve been on the ground to lead them, from Forbes Five-Star property openings and global product launches to corporate rebranding projects around the world.
