F&B Supervisor

Description

The Outlet Supervisor is responsible for overseeing daily operations of the fine dining outlet, ensuring exceptional guest service, maintaining high food and beverage standards, and supporting the management team in staff supervision and operational efficiency. This role requires strong leadership, attention to detail, and a passion for luxury hospitality.

Key Responsibilities:

Guest Experience & Service Quality

Ensure all guests receive personalized, attentive, and professional fine dining service

Handle guest feedback, concerns, and complaints promptly and courteously

Maintain service standards in line with brand and fine dining expectations

Monitor table setup, service flow, and ambiance throughout service hours

Operations & Floor Supervision

Supervise daily restaurant operations, including opening and closing procedures

Coordinate with kitchen and bar teams to ensure smooth service delivery

Monitor reservations, seating arrangements, and service timing

Ensure compliance with hygiene, safety, and sanitation standards

Team Leadership & Training

Supervise and motivate service staff (waiters, hosts, runners, bartenders)

Conduct pre-shift briefings and communicate daily specials, menus, and service focus

Train staff on fine dining service etiquette, wine knowledge, and brand standards

Assist in staff scheduling and performance monitoring

Quality Control & Standards

Ensure proper handling, presentation, and service of food and beverages

Monitor cleanliness and maintenance of the outlet

Uphold grooming, uniform, and professional conduct standards

Ensure correct billing procedures and POS accuracy

Administrative & Reporting Duties

Assist in inventory control, stock requisitions, and wastage monitoring

Support management with daily reports, sales summaries, and incident reports

Assist with cost control and revenue optimization initiatives

REQUIRED SKILLS AND ABILITIES:

Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch-in” and help co-workers with their job duties and be a team player. Must be able to withstand prolonged periods of standing and/or walking. Ability to lift at least 30 lbs.

PERFORMANCE STANDARDS

Customer Satisfaction:

Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.

Work Habits:

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety & Security:

The safety and security of our guests and associates is of utmost importance to Crescent Hotels & Resorts. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

NOTE:

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.