Photo of TownePlace Suites Morristown, Morristown, TN

Front Desk Agent / Guest Services Agent

TownePlace Suites Morristown

4363 Evan Green Plaza
Morristown, TN 37814

Hotel with 89 Rooms
Managed By Gibson Hotel Management, Inc.

Franchise Travel Discounts, Vision and Dental Insurance, Voluntary Benefits, 401(k), Daily Pay, PTO, Free TeleHealth Program

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Elevate Customer Experiences as a Front Desk Agent with Award-Winning Team
Compensation: Starting at $14.00 per hour, Part-Time
Variable

🏨 NOW HIRING: FRONT DESK AGENT 🏨
✨ Guest-Focused | Team-Oriented | Career-Growth Opportunity ✨

Are you a hardworking PEOPLE PERSON who loves creating great first impressions? 🌟
Look no further! Join our award-winning company as a Front Desk Agent, where your smile 😄 and positive attitude will help represent our amazing property and team. This is a fantastic opportunity to grow your career in hospitality while building meaningful guest relationships in a fun, supportive environment

✅💼 Why You’ll Love Working With Us:

✅Voluntary Benefits - Dental, Vision, Life Insurance, Critical Illness, Hospital, FSA

✅401(k) with company match
✅ Travel Discounts ✈️
✅ Employee Referral Bonuses 💸
✅ FREE Telehealth (MDLIVE) 🩺
✅ DAILY PAY through ZayZoon 💰
✅ A welcoming, team-driven workplace 🤝

🛎️ Primary Responsibilities:

  • Greet guests warmly and efficiently during check-in and check-out 👋

  • Complete guest registrations, secure payments, and verify or adjust billing as needed

  • Confirm guest information, room rates, and room selections

  • Create and code electronic room keys 🔑

  • Assist guests with reservations, questions, and special requests in a friendly, professional, and timely manner

  • Address guest concerns by researching, resolving, and negotiating solutions to ensure satisfaction 😊

  • Deliver high standards of service to consistently exceed guest expectations 🌟

  • Anticipate guest needs and provide proactive service

  • Implement creative solutions while following brand standards

  • Maintain strong knowledge of hotel offerings, including:

    • Hotel amenities and services

    • Room categories and rates

    • Packages and promotions

  • Build strong, professional relationships with guests, clients, and groups

  • Provide local area recommendations and information 📍

🧠 Skills & Experience:

  • Guest service experience preferred

  • Strong attention to detail 🔍

  • Team player with a positive, professional attitude

  • Excellent organizational skills

  • Strong written and verbal communication skills

  • Ability to multitask and stay calm in a fast-paced environment

🌈 Equal Opportunity Employer
We proudly provide equal employment opportunities to all employees and applicants and prohibit discrimination and harassment of any kind, in accordance with federal, state, and local laws.

Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Posted February 14, 2026

About TownePlace Suites Morristown

🌟 Be Part of Something New – Join the Opening Team at TownePlace Suites Morristown, TN! 🌟

TownePlace Suites by Marriott is opening later this year in Morristown, TN and we’re looking for passionate, motivated individuals to help us bring this exciting new hotel to life! Whether you're experienced in hospitality or looking to grow your career in a dynamic and welcoming environment, this is your chance to be part of a brand-new team from day one.

We offer:
✅ A positive, team-oriented culture
✅ Competitive pay and great benefits
✅ Career growth opportunities with a trusted hotel management company
✅ A chance to create memorable guest experiences in a fresh, modern hotel setting

If you take pride in your work, love helping others, and enjoy being part of something meaningful — we want to meet you!

✨ Join us at TownePlace Suites Morristown and help shape the guest experience from the ground up. Apply today and grow with us!

About Gibson Hotel Management, Inc.

Gibson Hotel Management, Inc.

Management | Development | Investments

Gibson Hotel Management, Inc., based in Knoxville, Tennessee, is an award-winning and privately held hotel management, investment, and hotel development company. 

We pride ourselves on possessing a lengthy track record of success in addition to espousing the values of integrity, experience, and discipline. As a vertically integrated hospitality company, we leverage our strategic relationships with worldwide industry-leading brands such as Marriott International, Hilton Worldwide, and InterContinental Hotel Group to create value for our investors, team members, and the communities in which our hotels have a presence. We understand that any venture worth pursuing calls for a diverse team of talented and driven professionals working with synergy to achieve bigger goals than any single individual could accomplish. 

Our leadership team believes that successful businesses call for systematic strength, - from the process of forming strategic initiatives and engaging in site selection, through thoughtful design and construction, pre-opening marketing campaigns, deploying skilled managerial talent, and providing strong corporate leadership. Our primary goal is to participate in value-creating endeavors for our lodging partners, investors, guests, and team members. We consistently reach our goals through applying our management, development, and investment services on a selective and strategic basis in growing markets nationwide.

We pride ourselves on exemplifying an inviting company culture that welcomes all from many paths of life. We respect our employees and like to know what is going on day to day in order to cultivate an environment that they enjoy and is efficient to them. We love to recognize our staff for achievements and success! The most rewarding part is the return that we invest in our employees to grow them to the next level in their career. We invite you to grow with us as there are many exciting avenues for the future of Gibson Hotel Management, Inc.

Mission Statement:
"We are dedicated to: Our team members by fostering their professional growth... Our guests by providing genuine hospitality... Our partners by generating exceptional returns.

Vision Statement:
"Gibson Hotel Management is a dedicated hospitality company developing and operating successful, highly profitable assets while creating teams of inspirational leaders in our business and communities."

While working at the corporate office you can expect the following:

  • Competitive Salary
  • Benefits Including: Heath Insurance and Stipend, Dental Insurance, Vision Insurance, 401(k) with match from GHM, Voluntary Benefits such as: Short- and Long-Term Disability, Critical Illness, Hospital Indemnity. All along with PTO, Daily Pay, and a Free Telehealth Program through Healthiest You!
  • Cell Phone Stipend
  • Free use of our office gym

If you embrace the philosophy of Servant Leadership, have an entrepreneurial spirit, and are a team player, Gibson Hotel Management, Inc. is interested in you!

Are you ready to take your career in hospitality to the next level?

JOIN OUR TEAM TODAY!

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