Housekeeping Manager

General Description: 

This role reports to the Director of Housekeeping. As Housekeeping Manager, you would be responsible for the hotel's Housekeeping operations for both MID and PM shifts and ensuring the Housekeeping team can meet business needs and deliver outstanding service and performance. The Housekeeping Manager is responsible for supervising and coordinating the daily activities of the Housekeeping department and ensuring smooth operations across rooms, public areas, laundry, and supplies. The Housekeeping Manager is expected to maintain the highest standards of cleanliness, presentation, and efficiency, adhere to property standards, and ensure guest satisfaction. This position requires strong attention to detail, leadership, organizational, and time-management skills, and the ability to effectively engage with guests and team members. Luxury Experience is preferred, as well as knowledge of Forbes standards of operation.  

Primary Duties:

• Primary duties include supervising the Housekeeping Department's day-to-day functions on MID and PM shifts
• Monitor standards and work performance by inspecting rooms and public areas daily for property standards, service, and compliance
• Manage the team to live within property standards and attain high-level opinion survey scores
• Responsible for maintaining good morale and a positive work environment that promotes respect and dignity
• Make routine daily rounds of the hotel at any time, performing random inspections in all areas to ensure the expected property standard is set and continued
• Implement standard operating procedures for routine tasks to enable the team to develop consistent work habits
• Solid understanding of housekeeping, laundry, supplies, and mini bar and par levels of linen and supplies
• Establish inventory records and control linen, cleaning supplies, chemicals, guest supplies, room/bathroom, and OS&E to control expenses and minimize waste
• Staff daily while adhering to productivity standards as well as budgetary constraints
• Check on all equipment of the Housekeeping Department and ensure that equipment is properly used to reduce cost and breakage
• Order supplies and replacements as needed
• Train and develop the team as directed
• Adhere to Lost & Found procedures
• Establish good liaison with the Engineering Department for any repairs needed, and to expedite any major repairs or special requests for special occasions and purposes
• Establish good liaison with Front Office to expedite any special requests for special occasions and purposes
• With minimal supervision, plan and carry out the duties (and additional duties) listed above
• Perform all duties other than the above requested by the hotel management/direct supervisor
• The physical demands described here are representative of those required to perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit, or walk for an extended period. While performing the duties of this job, the employee is regularly required to lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds.

Education and Experience:

• A minimum of two years of related experience in the Housekeeping Department, or an equivalent combination of education and experience that is related
• Knowledge of custodial procedures, including floor care, waste management, and recycling programs
• Ability to multitask under high-pressure situations

Compensation:

The anticipated compensation range for applicants working in NYC is $66,300 annually. The annual salary offered to a successful candidate will depend on several factors, including years of experience in the role, years of experience in the required industry, education, and other relevant qualifications.

Perks: 

Health Benefits, Vacation time, Wellness days, Manager Development Program, Tuition Reimbursements