Lead Bell Attendant

Company Background

The Standard is one of the most culturally engaged hotels in the world. Hotels with real cultural life, an inclusive spirit and true creative attitude. A destination layered with events and amusements that leaves you with an uplifted feeling.

The Standard's irreverent and playful sensibility, combined with a careful consideration of design, detail and service, have established its reputation as a pioneer of hospitality, travel, dining, nightlife, and beyond. The Standard hotels are known for their taste-making clientele, their pioneering design, and their unrelenting un-Standard-ness.

Mission Statement

To create experience by embracing and empowering a diverse collective of team members, collaborators, and guests, who choose to call The Standard home.

Our Purpose

The Standard’s commitment is to being an anchor for each neighbourhood in which we reside as well as a platform for culture and creativity. Bringing people together in its spaces to interact with each other in genuine ways.

Our promise is to ensure that a stay is an experience and that a memory means making friends and having stories to tell.  To understand why it exists, is to understand that The Standard, is a platform for people to meet, to engage, to learn, to dine, to sleep, to dance, to hideaway, to make believe and to do so whilst being yourself and having fun doing it.

We think of ourselves as a stage, not just a hotel. Here, you can become whomever you like, even if for just a night. Here, you will meet new friends, find new challenges, eat new food, stay up late, sleep in later, and at times, never even leave the property. We are unapologetically comfortable with disrupting expectations.

It’s WHO WE ARE!

#StandardFamily

Job Title: LeadBell Attendant

Department: Front Office

Location: The Standard, High Line

Reporting to: Director of Front Office Operations/MOD

Responsible for: Bell Staff

Job Purpose: The Lead Bell Attendant is responsible for welcoming guests to the hotel and for assisting with or organizing guest needs during check-in, check-out, and throughout their stay.          

Main Duties & Responsibilities:  

Essential:

• Physical:
  • Carrying, pushing, or lifting items weighing up to 100 pounds
  • Long periods of standing
  • Periods of outside work
  • Moving about the public areas
  • Handling objects such as luggage
  • Continuous contact with Guests
  • Bending, kneeling, stooping
• Understanding: Ability to read, comprehend and carry out instructions according to established procedures
• Comprehension: Fluent in the English language
• Organizational Skills: Work efficiently, utilize multi-tasking, prioritize tasks
• Hygiene and Sanitation: Adherence to uniform, grooming and personal hygiene standards and expectations per SOP’s
• Punctuality: Adherence to posted schedule and arrival time and attendance at mandatory meetings when scheduled
• Responsibility: Personal comportment in line with Standard, New York policies, standards, and expectations
• High School Diploma or equivalent

Desirable:

• Prior guest service work experience

Other:

• Communication skills are utilized a significant amount if time when interacting with guests and employees.
• Reading and writing abilities are utilized often when completing departmental records/logs, reading road signs, etc…
• May be required to work nights, weekends, and/or holidays.
• Basic math skills are used frequently.
• Problem solving, reasoning, motivating and training abilities are often used.
• May be required to work nights, weekends, and/or holidays.

Essential Job Functions and Responsibilities:

• Welcome guests in a friendly, prompt and professional manner.
• Lead the day-to-day activities of the bell staff. Assist with training of all bell staff.
• Opens door and greets as they enter and leave the hotel.
• Assist guests with carrying luggage during check-in and check-out.  Safely and promptly delivers to and picks up luggage from guest rooms. 
• Tags and places guest luggage in storage at guest request.  Retrieves luggage for guests from storage.
• Explain and promote hotel facilities, outlets, guest room features and services to guests and provide information to guests regarding local attractions and activities.
• Assist guests with transportation by getting taxis or arranging car services.  Opens car and taxi doors for guests.
• Organizes or delivers items to guest rooms.
• Refers package deliveries to the front desk to be accepted and logged
• Attends to any special requests from guests.
• Respond appropriately to guest complaints.  Inform supervisor of major problems, complaints, disturbances or dissatisfied guests.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• May regularly inspect and clear hotel entrance and surrounding areas of litter and debris.
• Perform other duties assigned which may include but is not limited to delivering guest mail/messages, packages, food deliveries, etc.
• Always maintains a courteous and professional manner.
• Performs any other duties, if capable, as requested by management.
• Organize room drops
• Ensure lobby presence
• Directional support for events

Compensation and Benefits:

• Pay Rate $20 per hour
• Excellent and Affordable Health care coverage
• Life Insurance, Disability Insurance, Pet Insurance
• 401k with Company match
• 160 hours of PTO / year and Company recognized holidays
• Employee Discounts on Rooms, F&B, Retail, and The Standard Marketplace
• Employee Meals, Employee Referral Program, Commuter Discounts
• Regular fun staff events and celebrations!!!