In-Room Dining Server

About Company:

Hotel Phoenix rises at “Mile 0,” the historic terminus of the Western & Atlantic Railway and the very location of Atlanta’s founding. With its commanding presence at the gateway and centerpoint of Centennial Yards — one of the most ambitious new developments in Atlanta’s history — it signals a new era for a downtown that has long been neglected.

Hotel Phoenix is a bold, unapologetic statement of forward-looking confidence. It is the hotel Centennial Yards and downtown Atlanta deserves — a future-reaching hospitality experience inspired by the unique character, culture, and heritage of its location.

A standard-setting luxury hospitality experience, Hotel Phoenix is glamorous, world-class, and unmistakably of this place. It isn’t “Atlanta-themed;” it’s Atlanta revealed. True Southern hospitality without the clichés: anticipatory, proper, and delivered with warmth, charm, and sincerity.

About the Role:

The PHO - In-Room Dining Server plays a vital role in delivering exceptional dining experiences to guests within their rooms, ensuring comfort and satisfaction throughout their stay. This position requires attentiveness, professionalism, and a strong commitment to hospitality standards to meet and exceed guest expectations. The server is responsible for accurately taking orders, delivering food and beverages promptly, and addressing any guest requests or concerns with courtesy and efficiency. By maintaining high standards of cleanliness and presentation, the server contributes to the overall ambiance and reputation of the hotel’s food and beverage services. Ultimately, this role is essential in creating memorable guest experiences that encourage repeat visits and positive reviews.

Minimum Qualifications:

• High school diploma or equivalent.
• Previous experience in food and beverage service, preferably in a hotel or hospitality environment.
• Ability to communicate clearly and professionally with guests and team members.
• Basic knowledge of food safety and hygiene standards.
• Ability to stand and walk for extended periods and carry trays or food items safely.

Preferred Qualifications:

• Experience specifically in in-room dining or room service roles.
• Familiarity with hotel property management systems or point-of-sale (POS) technology.
• Certification in food handling or hospitality service.
• Multilingual abilities to assist a diverse guest population.
• Strong problem-solving skills and the ability to remain calm under pressure.

Responsibilities:

• Greet guests warmly and take in-room dining orders accurately, ensuring all special requests and dietary restrictions are noted.
• Deliver food and beverages to guest rooms promptly while maintaining proper presentation and temperature standards.
• Set up in-room dining trays or tables according to hotel standards, ensuring cleanliness and attention to detail.
• Respond to guest inquiries and requests professionally, resolving any issues or escalating them to management as needed.
• Maintain knowledge of menu items, daily specials, and hotel policies to provide accurate information and recommendations.
• Collaborate with kitchen and room service teams to ensure timely and efficient service delivery.
• Adhere to all health, safety, and sanitation guidelines to ensure guest well-being and compliance with regulations.

Skills:

The required skills such as clear communication and food safety knowledge are essential for accurately taking orders and ensuring guest health and satisfaction. Physical stamina and attention to detail enable the server to deliver food promptly and maintain high presentation standards. Preferred skills like familiarity with POS systems streamline order processing and improve service efficiency. Multilingual abilities enhance communication with a diverse clientele, fostering inclusivity and personalized service. Problem-solving skills help the server address guest concerns effectively, ensuring a positive dining experience and contributing to overall guest satisfaction.