Sales and Events Coordinator

The Grand Hyatt Grand Cayman Resort & Spa is seeking a suitable candidate to fill the role of Sales & Events Coordinator.

The Sales & Events Coordinator serves as the essential link between the resort’s sales leadership and its elite clientele. This hybrid role combines high-level administrative support with the logistical execution of luxury group bookings, site inspections, and VIP experiences. The ideal candidate functions as the "face" of the sales office, ensuring that every interaction from the initial inquiry to the final billing reflects the resort’s five-star brand standards.

Key Responsibilities

1. Sales Support & Lead Management
· Inquiry Handling: Act as the primary point of contact for all sales inquiries via phone and email; qualify leads according to luxury service standards and distributes them to the appropriate Sales Manager.
· Proposal & Contract Generation: Draft, proofread, and send professional proposals and contracts using Envision the Hyatt Sales system.
· CRM Management: Maintain the accuracy of the sales database (CRM), including account updates, activity logs, and group block details.

2. Event Coordination & Client Experience
· Site Inspections: Coordinate and assist in setting up property tours; ensure all show rooms, meeting spaces, and public areas are in pristine "inspection-ready" condition. Confirm and book transportation needed for tours and distribution of site alert. Support VIP guest arrangements and special requests.
· Group Logistics: Manage rooming lists, VIP amenities, and billing arrangements for incoming groups. Ensure deposit tracking and payment schedules are maintained.
· Interdepartmental Liaison: Communicate client needs to Housekeeping, Front Office, and Food & Beverage via detailed Banquet Event Orders (BEOs) and Group Resumes or Group Detail Reports

3. Administrative & Executive Support
· Reporting: Prepare weekly sales productivity reports, month-end summaries, and competitive data set for the Director of Sales & Marketing.
· Office Management: Manage executive calendars, schedule departmental meetings, and maintain office inventory and sales collateral.
· Travel: Coordinate travel arrangements for the sales team


Required Qualifications
· Experience: 2+ years of experience in a luxury hotel or resort environment (Sales, Events, Front Office, or Concierge preferred).
· Software Proficiency: Advanced skills in Microsoft Office Suite (Word, Excel, Power Point, Outlook, Smart Sheets) and experience with Salesforce or hotel PMS systems.
· Communication: Impeccable verbal and written communication skills with a focus on luxury etiquette.
· Education: Bachelor’s degree in Hospitality Management, Business, or a related field preferred