Concierge
Cadillac Hotel & Beach Club, Autograph Collection
3925 Collins Avenue
Miami Beach,
FL
33140
Opportunity: Concierge
Assist guests with special services, in both an anticipatory manner and upon guest request; coordinate and communicate hotel services and amenities.
Your Growth Path
Front Desk Supervisor – Guest Service Manager – Assistant General Manager
Your Focus
- Warmly greet and acknowledge guests, proactively offering assistance.
- Provide information about local attractions and events.
- Make travel arrangements.
- Make dining and other reservations, and obtain tickets for events.
- Receive, store, or deliver luggage or mail.
- Pick up and deliver items or run errands.
- Carry out unusual requests, such as searching for hard-to-find items or services.
- Work as a Guest Service Agent in the event of staffing shortages or during peak check in/out periods.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Practice safe work habits and wear protective safety equipment.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Your Background and Skills
- High School diploma or equivalent.
- Previous customer service experience required or equivalent training.
- Knowledge of the local community, attractions and events.
Work Environment and Context
- Work schedule varies and may include working on holidays, weekends and alternate shifts.
- Requires standing and/or sitting for extended periods, walking, lifting up to 15 pounds.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
About Cadillac Hotel & Beach Club, Autograph Collection
Our Hotel
Inspired by European service, Cadillac Hotel & Beach Club defines a new kind of Miami Beach experience. Through differentiated offerings and unparalleled oceanfront dining options, paired with sophisticated design, we create an exceptional environment for our guests, families, and locals alike. Steps away from white sand, endless waves and Miami Beach’s signature beachfront boardwalk, Cadillac Hotel is the perfect location for a romantic getaway or family vacation. Guests can discover premier shopping experiences in the nearby Design District or Bal Harbour Shops, then relax comfortably in one of our brand new hotel rooms or suites featuring art deco-inspired décor with a nod to the 1940s. After a lazy beach day, we invite our guests to enjoy a glass of rosé at our oceanfront cocktail bar featuring small bites and fresh raw bar. Dinner at our signature restaurant features the most authentic in southern Italian fare, including thin crust pizza from our wood burning oven.
About HHM Hotels
An Industry Leader in Hospitality
HHM Hotels is the preferred operator to many sophisticated and institutional owners of hotel real estate, including public and private owners, across the United States and Canada. We are known for consistent outperformance in operating results, the stability of our managed portfolio and operating teams, and our unrelenting focus on people, processes, and technology. HHM Hotels is tireless in delivering results and working closely with our owners across a portfolio of 240 hotels and over $2BN in managed revenues in the United States and Canada.
MANAGEMENT
For the past 30 years, HHM Hotels has focused on building out specific and differentiated capabilities and technology to serve our owners and drive industry-leading results in the areas of revenue generation, cost management, service delivery, and associate development and retention. In particular, we have focused on developing proprietary data, processes, and business systems to drive advantage and maintain our unwavering focus on results across every aspect of our managed hotels.
INVESTMENT
HHM Hotels has a highly active and productive investment team that seeks to leverage our operating capabilities and market knowledge to source, underwrite, and introduce deals to our stable of industry-leading investment partners. We have helped put together dozens of related deals and focus carefully on potential operational efficiencies, brand or market repositioning opportunities, and other ways that we can find value through our extensive market knowledge, operating capabilities, and in-house legal, asset management, and risk management teams.
BRAND POSITIONING
Our experience with branded and independent hotels allows us to quickly determine the brand positioning within a local market to ensure the highest operational profitability. We understand the demands of hotel openings and rebranding because we’ve been on the ground to lead them, from Forbes Five-Star property openings and global product launches to corporate rebranding projects around the world.
