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Food Court Kitchen Manager

Desert Diamond Casino West Valley

9431 W. Northern Ave
Glendale, AZ 85305

Casino & Hotel
Managed By Desert Diamond Casinos & Entertainment
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Full-Time

Position Summary

Under direct supervision of the Executive Sous Chef, is responsible for all aspects of the culinary operations of the food court. Works to continually improve guest and team member satisfaction while maximizing the financial performance in all areas of responsibility. Is responsible for overseeing all food court kitchen areas to ensure that a consistent, high quality product is produced. Responsible for guiding and developing staff including direct reports. Works with Food Court manager to ensure a high quality dining experience for all guests. Must ensure sanitation and food standards are achieved. Areas of responsibility comprise overseeing all food preparation, food service and support areas as applicable. Must have extensive knowledge of Title 4 (Arizona liquor law). Works efficiently in a team based environment and must follow Tohono O’odham Gaming Enterprise (TOGE) alcohol training as well as all TOGE internal controls, consistently.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Essential Duties & Responsibilities

  • Ensures compliance with all Tohono O’odham Gaming Enterprise policies and procedures, including Internal Controls (ICs).
  • Creates menus and trains team to execute them.
  • Provides guidance and direction to sous chefs, including setting goals, performance standards and monitoring performance.
  • Provides and supports on brand service behaviors that are prepared to wow for guest satisfaction and retention.
  • Provides information to executive teams, managers and supervisors, team members, and subordinates by telephone, in written form, e-mail, or in person.
  • Utilizes interpersonal and communication skills to lead, influence, and encourage

    others; advocates sound financial/business decision making; demonstrates

    honesty/integrity; leads by example.

  • Works to meet or exceed goals provided by executive Sous Chef’ including performance goals, budget goals, team goals, etc.
  • Ensures menu items are flavorful, well presented, and cost effective.
  • Encourages and builds mutual trust, respect, and cooperation among team

    members.

  • Manages day-to-day operations of the steakhouse, ensuring that quality standards

    and expectations of the guests are met or exceeded on a daily basis.

  • Reviews staffing levels to ensure that guest service, operational needs and financial

    objectives are met.

  • Understands team members’ positions well enough to perform duties in team

    members' absence or determine appropriate replacement to fill gaps.

  • Works with Human Resources Department to fill open positions.
  • Identifies the developmental needs of others and coaching, mentoring, or otherwise

    helping others to improve their knowledge or skills.

  • Manages team member progressive discipline procedures for areas of responsibility.
  • Ensures team members are treated fairly and equitably.
  • Ensures disciplinary procedures and documentation are completed in a timely

    manner.

  • Ensures enterprise and department policies are administered fairly and consistently.
  • Ensures compliance with all food handling and sanitation standards.
  • Administers the performance appraisal process for direct report managers.
  • Follows proper handling and temperature standards of all food products. Ensures

    team members maintain required food handling and sanitation certifications.

  • Prepares and cooks foods of all types, either on a regular basis or for special guests

    or internal functions.

  • Recognizes superior quality products, presentations and flavor.
  • Improves service by communicating and assisting individuals to understand guest

    needs, providing guidance, feedback, and individual coaching when needed.

  • Reviews comment cards, guest satisfaction results and other data to identify areas

    of improvement.

  • Trains kitchen team members on the fundamentals of good cooking and excellent

    plate presentations.

  • Demonstrates new cooking techniques and equipment to staff.
  • Observes service behaviors of team members and provides feedback to individuals

    and or managers.

  • Uses enterprise computer systems in daily operations to meet goals and maintain

    standards.

  • Works with food and beverage managers and keep them informed of issues as they

    arise.

  • Analyzes information and evaluates results to choose the best solution and solve

    problems.

  • Manages department controllable expenses including food cost, supplies, uniforms and equipment.
  • Participates in the budgeting process for areas of responsibility.
  • Performs other duties as required.
  • Analyzes member survey results and regular member/guest feedback. Partners with

    management to identify opportunities for improvement to be addressed with effective

    training solutions.

  • Exemplifies the desired culture and philosophies of the organization.
  • Demonstrate Desert Diamond Casino “On Brand” attitude towards team members & guest at all times.
  • Displays, supports and reinforces Desert Diamond Casino’s Spirit of Service Standards.
  • Model the company standards and lead by example.

    • Minimum Qualifications

    Education And Experience

    High school diploma or GED, culinary degree preferred. 6 years’ culinary experience

    required with 4 years as a sous chef, assistant kitchen manager, or kitchen

    manager in a multi-outlet, high volume food service operation or as a general

    manager in a fast food restaurant. Culinary education may be substituted for up to

    2 years of general culinary experience. Must be 18 years of age or older. No felony,

    theft or stealing convictions. Must be able to successfully pass a pre-employment

    drug/alcohol screen, background investigation, obtain and maintain a gaming

    license and to include the following:

    Knowledge, Abilities, Skills, And Certifications

  • Skilled in managing a diverse and demanding multi-lingual workforce.
  • Knowledge of maintenance and care of culinary facilities, equipment, supplies,

    and materials.

  • Knowledge of scheduling techniques and ability to apply to control labor

    costs.

  • Knowledge of organizational structure, workflow, and operating procedures.
  • Advanced knowledge of food preparation and presentation methods, techniques,

    and quality standards.

  • Knowledge of cost controls in food and labor, and ability to apply them in daily

    practice.

  • Skilled at food presentation and decorative food displays.
  • Ability to obtain a Food Handlers card.
  • Ability to obtain TIPS certification.
  • Ability to provide leadership and direction to multiple venues with an array of

    styles and requirements.

  • Ability to oversee, mentor and develop chefs in a variety of venues.
  • Ability to develop menus that are flavorful, well presented, and cost effective,

    utilizing a variety of cuisines and techniques.

  • Ability to create menus to match themes and guest special requests.
  • Ability to understand and follow specific instructions and procedures.
  • Ability to lead and train team members at all levels.
  • Ability to understand and interpret profit and loss statements.
  • Ability to maintain open and positive two way communication with food and

    beverage management and other departments.

  • Ability to conduct effective interviews and work within established procedures to

    hire and retain staff.

  • Ability to interact with vendors and suppliers, and in conjunction with purchasing

    to source the best possible product at the best prices for all aspects of food and

    beverage operations.

  • Ability to monitor and/or maintain quality control and safety standards.
  • Ability to communicate effectively in the English language, both verbally and in

    writing with staff and the general public.

  • Ability to work in a busy, fast paced work environment and to perform in a

    professional appearance and manner.

  • Ability to work well under pressure, making decisions in high stress situations

    while maintaining a professional demeanor.

  • Intermediate to advanced computer skills, good working knowledge of Microsoft

    office.

    Physical Demands

    While performing the duties of this job, the team member regularly is required to

    stand for extended periods of time; walk; use hands to finger, handle, or feel; reach

    with hands and arms; and talk or hear. The team member occasionally is required to

    sit; and stoop, kneel, crouch, or crawl. The team member must occasionally lift

    and/or move up to 50 pounds.

    Work Environment

    Work is generally performed in the casino’s kitchen area with exposure to heat,

    fumes and steam and casino setting with exposure to secondhand smoke and a high

    noise level. Evenings, graveyards, holidays and/or weekend work are required.

    Extended hours and irregular shifts may be required.

    • Posted March 17, 2026

    About Desert Diamond Casino West Valley

    Desert Diamond Casino West Valley is in the center of the excitement, with nearby shopping, dining, and nightlife. We are the official casino partner of Westgate Entertainment District.

    Our casino offers a variety of table games which include live Blackjack, Craps, Roulette, Mini-Baccarat, Pai Gow Poker, Ultimate Texas Hold ‘Em, Three Card Poker, Spanish 21 and a Sportsbook.

    Food & Beverage venues include the Nineteen 86 Steakhouse, the Edge, the Rock Bar, a Food Court and the casino Sports Bar.

    We have the best guest service in town and our team members add the fun! We offer a friendly, fun work environment and our benefits package is unparalleled.  Flexible schedules, paid time off, tuition assistance and insurance options, are just a few of the benefits you'll receive.

    If you are looking for an exciting, fast-paced career with plenty of growth opportunity - Desert Diamond Casinos and Entertainment is the place for you!

    Owned and operated by the Tohono O'odham nation, we are one of the premier entertainment and gaming destinations in Southern Arizona - Sahuarita, Tucson, and Why, known for our beautiful properties offering quality entertainment, great food, exciting games, and outstanding guest service.

    We are considered to be one of the largest and most respected employers in the area, offering competitive salaries, great benefit packages, and career advancement opportunities. 

    About Desert Diamond Casinos & Entertainment

    Desert Diamond Casinos & Entertainment offer a convenient, memorable entertainment experience in Tucson, Sahuarita, Why and Glendale, Arizona. 

    Amenities include unmatched gaming options, fine dining, and world-class sporting events, music concerts and comedy sets at the Diamond Center. Desert Diamond Casinos & Entertainment also offers one of the region's finest convention centers and high-tech meeting facilities.

    An enterprise of the Tohono O’odham Nation, Desert Diamond Casinos & Entertainment has been in the gaming and entertainment business for almost 30 years, beginning in 1985 with the opening of Papago Bingo in the Tucson area.

    Our gaming properties include:

    Desert Diamond Casino Sahuarita which features 185,000 square foot of gaming space with 563 slot machines and eight live blackjack, roulette and mini-baccarat table games, as well as a Sportsbook. There are two dining venues - the Agave Restaurant offering fine dining and the Diamond Grill, as well as the two cocktail lounges on the casino floor. The property provides high-tech banquet & catering, conference and business meeting rooms and the Diamond Center can cater up to 2,400 guests.

    Desert Diamond Casino Tucson which is located a convenient distance from both the Tucson International Airport and downtown.The casino offers a poker room, slots, table games including live blackjack and roulette, high-stakes bingo, and a Sportsbook. Food & beverage venues include the Diamond Café, the Diamond Grill, the Ko:Sin Ki: Buffet and the Coffee Bar, as well as two lounges on the gaming floor. The Hotel & Conference Center features state-of the- art meeting spaces, luxurious rooms with complimentary wireless internet access, a heated outdoor pool, jetted hydro-spa, patio seating with a fire pit, and a fitness center with a gym.

    Desert Diamond Casino West Valley which has nearby shopping, dining, and nightlife and is the official casino partner of Westgate Entertainment District. The casino offers a variety of table games which include live Blackjack, Craps, Roulette, Mini-Baccarat, Pai Gow Poker, Ultimate Texas Hold ‘Em, Three Card Poker, Spanish 21. The Sportsbook provides a venue to wager on sports events.Food & Beverage venues include the Nineteen 86 Steakhouse, the Edge, the Rock Bar, a Food Court and the casino Sports Bar.

    Desert Diamond Casino Why which is the smallest of our four gaming properties, which features a convenience store, gas station, and slot machines. It's a favorite stop for travelers going to and from Rocky Point, Mexico.

    You can get a job anywhere, but Desert Diamond Casinos offer you a career!

    Incredible Work Environment:

    We work hard to make sure that each property supports an environment of fun and excitement, both for our guests and our valued employees.

    Corporate Culture: 

    Our team is dedicated to the success of our enterprise & business and creating a culture where diversity is respected and values are honored. Together, our commitment to our guests, community, and fellow employees, helps us to thrive as a high performance gaming enterprise.

    Unparalleled Benefits: We offer a variety of insurance options, including medical, dental, vision, home, automobile, short and long term disability, pet and legal insurances. In addition, we offer 401K, relocation, paid time off, an employee assistance program, competitive compensation, tuition assistance and more.

    Training: Our organizational development team provides training throughout our casinos for both new hires and career employees who want to move into new positions.

    Why you’ll love working in Arizona:
    https://moving.tips/city-guides/reasons-to-move-to-arizona/

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