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Players Club Shift Supervisor

Desert Diamond Casino West Valley

9431 W. Northern Ave
Glendale, AZ 85305

Casino & Hotel
Managed By Desert Diamond Casinos & Entertainment
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Full-Time

Position Summary

Under direct supervision of the Players Club Manager, oversees the shift operations of the Player’s Club. Players Club Shift Supervisor, elevates the level of guest service for the casino by raising the level of awareness for all specials, promotions, assisting guests in the Rewards Center and/or any other area designated by Players Club Manager or Director of Casino Marketing.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Essential Duties & Responsibilities

  • Applies fair and consistent supervision which includes assists in hiring, termination, and disciplinary actions.
  • Plans and administers work schedules and assignments for direct reports.
  • Assist with the planning and budget preparation for the department.
  • Monitors the performance of direct reports, ensuring adherence to Tohono O’odham Gaming Enterprise and departmental policies and procedures.
  • Coordinates and shares information with other departmental shift supervisors/managers.
  • Ensures all bank work procedures are followed and completed accurately.
  • Assists in the new team member training.
  • Assists in coordination/execution of events/promotions related to the Players Club.
  • Communicates on a regular basis with the Players Club Manager regarding operations.
  • Reports any problems to the Players Club Manager.
  • Provides external information to guests.
  • Assures accurate departmental paperwork trails, inventory and maintenance.
  • Ensures compliance with all Tohono O’odham Gaming Enterprise policies and procedures, including Internal Controls (ICs).
  • Ensures that all operational information is transferred to the next Players Club Shift Supervisor to ensure a seamless transition for guests.
  • Resolves team member and department concerns on outstanding issues.
  • Communicates guest service standards to guests.
  • Creates an environment that compliments service.
  • Develops techniques for reinforcing guest service relations.
  • Delivers ongoing guest service training to Player’s Club team members.
  • Greets groups brought in as they arrive on buses in the casino and helps them through the Player’s Club environment.
  • Verifies department logs and summary logs; assigns job duties.
  • Reviews and recommends updates for department policies and procedures.
  • Contributes to a team effort and accomplishes related results as required.
  • Ability to demonstrate and practice outstanding guest service at all times.
  • Performs other duties as required.
  • Demonstrate Desert Diamond Casino “On Brand” attitude towards team members & guest at all times.
  • Verifies payroll hours and makes corrections or changes.

    • Minimum Qualifications

    Education And Experience

    High School Degree or GED; plus three (3) years experience in casino operations and players club and/or guest service; one (1) year supervisory experience required. Must be 21 years of age or older. No felony, theft, assault or stealing convictions. Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain a gaming license and to include the following:

    Knowledge, Abilities, Skills, And Certifications

  • Knowledge of supervisory techniques.
  • Knowledge of player’s club and casino operations.
  • Knowledge of modern office practices, procedures, and equipment.
  • Knowledge of business English, proper spelling, grammar, punctuation, and basic arithmetic.
  • Knowledge of principles and practices of public relations, promotions, and marketing in a guest service oriented environment.
  • Knowledge of computer utilization in marketing/business operations.
  • Ability to write reports and business correspondence.
  • Ability to foster a cooperative work environment.
  • Ability to work with the public and provide an outstanding experience for guests.
  • Ability to communicate effectively in the English language, both verbally and in writing with staff and the general public.
  • Ability to apply basic mathematical skills.
  • Ability to interpret a variety of instructions furnished in written and oral form.
  • Skill in operating business computers and office machines, including in a Windows environment, specifically Word, Excel, Access, and presentation software (such as PowerPoint).

    Physical Demands

    While performing the duties of this job, the team member is regularly required to stand for duration of shift; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The team member frequently is required to walk. The team member occasionally is required to sit; and stoop, kneel, crouch, or crawl. The team member must occasionally lift and/or move up to 25 pounds.

    Work Environment

    Work is generally performed in an office and casino setting with exposure to second-hand smoke and a high noise level. Evenings, graveyards, holidays and/or weekend work may be required. Extended hours and irregular shifts may be required.

    • Posted March 23, 2026

    About Desert Diamond Casino West Valley

    Desert Diamond Casino West Valley is in the center of the excitement, with nearby shopping, dining, and nightlife. We are the official casino partner of Westgate Entertainment District.

    Our casino offers a variety of table games which include live Blackjack, Craps, Roulette, Mini-Baccarat, Pai Gow Poker, Ultimate Texas Hold ‘Em, Three Card Poker, Spanish 21 and a Sportsbook.

    Food & Beverage venues include the Nineteen 86 Steakhouse, the Edge, the Rock Bar, a Food Court and the casino Sports Bar.

    We have the best guest service in town and our team members add the fun! We offer a friendly, fun work environment and our benefits package is unparalleled.  Flexible schedules, paid time off, tuition assistance and insurance options, are just a few of the benefits you'll receive.

    If you are looking for an exciting, fast-paced career with plenty of growth opportunity - Desert Diamond Casinos and Entertainment is the place for you!

    Owned and operated by the Tohono O'odham nation, we are one of the premier entertainment and gaming destinations in Southern Arizona - Sahuarita, Tucson, and Why, known for our beautiful properties offering quality entertainment, great food, exciting games, and outstanding guest service.

    We are considered to be one of the largest and most respected employers in the area, offering competitive salaries, great benefit packages, and career advancement opportunities. 

    About Desert Diamond Casinos & Entertainment

    Desert Diamond Casinos & Entertainment offer a convenient, memorable entertainment experience in Tucson, Sahuarita, Why and Glendale, Arizona. 

    Amenities include unmatched gaming options, fine dining, and world-class sporting events, music concerts and comedy sets at the Diamond Center. Desert Diamond Casinos & Entertainment also offers one of the region's finest convention centers and high-tech meeting facilities.

    An enterprise of the Tohono O’odham Nation, Desert Diamond Casinos & Entertainment has been in the gaming and entertainment business for almost 30 years, beginning in 1985 with the opening of Papago Bingo in the Tucson area.

    Our gaming properties include:

    Desert Diamond Casino Sahuarita which features 185,000 square foot of gaming space with 563 slot machines and eight live blackjack, roulette and mini-baccarat table games, as well as a Sportsbook. There are two dining venues - the Agave Restaurant offering fine dining and the Diamond Grill, as well as the two cocktail lounges on the casino floor. The property provides high-tech banquet & catering, conference and business meeting rooms and the Diamond Center can cater up to 2,400 guests.

    Desert Diamond Casino Tucson which is located a convenient distance from both the Tucson International Airport and downtown.The casino offers a poker room, slots, table games including live blackjack and roulette, high-stakes bingo, and a Sportsbook. Food & beverage venues include the Diamond Café, the Diamond Grill, the Ko:Sin Ki: Buffet and the Coffee Bar, as well as two lounges on the gaming floor. The Hotel & Conference Center features state-of the- art meeting spaces, luxurious rooms with complimentary wireless internet access, a heated outdoor pool, jetted hydro-spa, patio seating with a fire pit, and a fitness center with a gym.

    Desert Diamond Casino West Valley which has nearby shopping, dining, and nightlife and is the official casino partner of Westgate Entertainment District. The casino offers a variety of table games which include live Blackjack, Craps, Roulette, Mini-Baccarat, Pai Gow Poker, Ultimate Texas Hold ‘Em, Three Card Poker, Spanish 21. The Sportsbook provides a venue to wager on sports events.Food & Beverage venues include the Nineteen 86 Steakhouse, the Edge, the Rock Bar, a Food Court and the casino Sports Bar.

    Desert Diamond Casino Why which is the smallest of our four gaming properties, which features a convenience store, gas station, and slot machines. It's a favorite stop for travelers going to and from Rocky Point, Mexico.

    You can get a job anywhere, but Desert Diamond Casinos offer you a career!

    Incredible Work Environment:

    We work hard to make sure that each property supports an environment of fun and excitement, both for our guests and our valued employees.

    Corporate Culture: 

    Our team is dedicated to the success of our enterprise & business and creating a culture where diversity is respected and values are honored. Together, our commitment to our guests, community, and fellow employees, helps us to thrive as a high performance gaming enterprise.

    Unparalleled Benefits: We offer a variety of insurance options, including medical, dental, vision, home, automobile, short and long term disability, pet and legal insurances. In addition, we offer 401K, relocation, paid time off, an employee assistance program, competitive compensation, tuition assistance and more.

    Training: Our organizational development team provides training throughout our casinos for both new hires and career employees who want to move into new positions.

    Why you’ll love working in Arizona:
    https://moving.tips/city-guides/reasons-to-move-to-arizona/

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