Housekeeping Manager

General Description: 

This role reports to the Director of Housekeeping. As Housekeeping Manager, you would be responsible for   ensuring the Housekeeping team can meet business needs and deliver outstanding service and performance. The Housekeeping Manager is responsible for supervising and coordinating the daily activities of the Housekeeping department and ensuring smooth operations across rooms, public areas, laundry, and supplies. The Housekeeping Manager is expected to maintain the highest standards of cleanliness, presentation, and efficiency, adhere to property standards, and ensure guest satisfaction. This position requires strong attention to detail, leadership, organizational, and time-management skills, and the ability to effectively engage with guests and team members. 

Primary Duties:

• Primary duties include leading the Housekeeping Department day to day-to-day functions
• Responsible for maintaining good morale and a positive work environment that promotes respect and dignity
• Spend time on the floors supporting the team
• Monitor standards and work performance by inspecting rooms and public areas daily for brand standards, service, and training compliancy
• Maintain accurate records of inspections, staff performance, and completed projects.
• Make routine daily rounds of the hotel at any time, performing random inspections in all areas to ensure the expected hotel brand standard is set and continued
• Immediately direct subordinates to correct issues found as needed, as well as work with third-party to assist in identifying for them to correct issues with their employees
• Solid understanding of housekeeping and laundry supplies and pars
• Control linen, cleaning supplies, chemicals, guest supplies, room/bathroom, and OS&E to control expenses and minimize waste
• Check on all equipment of the Housekeeping Department and ensure that equipment is properly used to reduce cost and breakage
• Manage housekeeping supplies, ensuring adequate stock levels and proper organization.
• Monitor the use of cleaning products and ensure they are being used effectively and economically.
• Ensure Lost & Found procedures are followed
• Establish good liaison with Engineering Department for any repairs needed and to expedite any major repairs or special requests for special occasions and purposes
• Establish a good liaison with Front Office to mitigate any guest issues or preparations for special events
• The physical demands described here are representative of those required to perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit, or walk for an extended period. While performing the duties of this job, the employee is regularly required to lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds.

Education and Experience:

• A minimum of two years of related experience in the Housekeeping Department, or an equivalent combination of education and experience that is related
• Knowledge of custodial procedures, including floor care, waste management, and recycling programs
• Ability to multitask under high-pressure situations
• Spanish speaking a plus

Compensation:

The anticipated compensation range for applicants working in NYC is $66,300 annually. The annual salary offered to a successful candidate will depend on several factors, including years of experience in the role, years of experience in the required industry, education, and other relevant qualifications.

Perks: 

Health Benefits, Vacation time, Wellness days, Manager Development Program, Tuition Reimbursements