Assistant Director of Housekeeping

General Description: 

This role reports to the Director. As Assistant Director of Housekeeping, you would be responsible for the hotel's Housekeeping operations and ensuring the Housekeeping team can meet business needs and deliver outstanding service and performance. The Director of Housekeeping is responsible supervising, and coordinating the daily activities of the Housekeeping department, along with ensuring smooth operations including rooms, public areas, laundry, and supplies. The Assistant Director of Housekeeping is expected to maintain the highest level of cleanliness, presentation, and efficiency while adhering to property standards and achieving guest satisfaction. This position requires strong attention to detail, leadership skills, organizational skills, time management skills, and the ability to effectively deal with guests, and team members.

Primary Duties:

• Primary duties include leading the Housekeeping Department day to day-to-day functions
• Responsible for maintaining good morale and a positive work environment that promotes respect and dignity
• Monitor standards and work performance by inspecting rooms and public areas daily for brand standards, service, and training compliance
• Make routine daily rounds of the hotel at any time, performing random inspections in all areas to ensure the expected hotel brand standard is set and continued
• Implement standard operating procedures for routine tasks to enable the team to develop consistent work habits
• Solid understanding of housekeeping and laundry supplies and pars
• Control linen, cleaning supplies, chemicals, guest supplies, room/bathroom, and OS&E to control expenses and minimize waste
• Staff department daily while adhering to productivity standards as well as budgetary constraints
• Check on all equipment of the Housekeeping Department and ensure that equipment is properly used to reduce cost and breakage
• Manage housekeeping supplies, ensuring adequate stock levels and proper organization.
• Monitor the use of cleaning products and ensure they are being used effectively and economically.
• Train and develop team for personal and professional growth, assist in development of third-party employees with assistance from third party
• Ensure Lost & Found procedures are implemented and followed
• Establish good liaison with Engineering Department for any repairs needed and to expedite any major repairs or special requests for special occasions and purposes
• Establish a good liaison with Front Office to mitigate any guest issues or preparations for special events
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit, or walk for an extended period. While performing the duties of this job, the employee is regularly required to lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds.

Education and Experience:

• A minimum of two years of related experience in the Housekeeping Department; or an equivalent combination of education and experience that is related
• Knowledge of custodial procedures, including floor care, waste management, and recycling programs
• Ability to multitask under high-pressure situations
• Spanish speaking a plus

Compensation:

The anticipated compensation range for the position for applicants working in NYC is $70K annually. The annual salary offered to a successful candidate will depend on several factors, including but not limited to years of experience in the job, years of experience in the required industry, education, and other relevant qualifications.

Perks: 

Health Benefits, Vacation time, Wellness days, Manager Development Program, Tuition Reimbursements