Food & Beverage Operation Supervisor

JOB OVERVIEW:

As a Four Diamond property, The Westin Anaheim Resort operates at a high standard of service, presentation, and execution. The Food & Beverage Operations Supervisor is responsible for upholding this standard through active floor leadership, disciplined service, and real-time accountability. Delivering elevated Four Diamond service through active leadership, anticipating guest needs, and identifying service recovery opportunities in real time. This role requires strong observational awareness and immediate decision-making to maintain a seamless guest experience. This is a hands-on, floor-driven role where presence, urgency, and follow-through define success. Supervisors are expected to lead from the floor, enforce standards in real time, and support the team through visible, consistent leadership. The Supervisor is expected to closely mirror and support the Food & Beverage Manager while executing in full alignment with the standards, culture, and direction set by the Director of Food & Beverage. This position is designed as a development pipeline into management. Performance in this role will directly reflect readiness for advancement. 

REQUIREMENTS:

Leadership Expectations 

• Maintain a strong, visible presence on the floor throughout the shift  
• Support service execution through real-time direction and decision-making  
• Set the tone for professionalism, urgency, and consistency across all outlets  
• Communicate clearly with team members and leadership to ensure alignment  
• Provide immediate coaching and feedback to reinforce service standards  
• Support and execute structured pre-shift meetings  
• Address service gaps and guest concerns promptly and professionally  
• Work alongside the team to maintain service flow and protect the guest experience  
• Demonstrate accountability, reliability, and consistency in all areas of the role  

Operational & Business Responsibilities 

• Support execution of service across Tangerine Room, Bar 1030, Rise Rooftop, Pool Bar, In-Room Dining, and Club Lounge  
• Ensure all checks are accurate, properly closed, and aligned with financial policies  
• Monitor service flow, pacing, and overall guest experience during shifts  
• Maintain outlet readiness including cleanliness, organization, and side work completion  
• Support inventory processes including counts, par levels, and product organization  
• Assist in maintaining labor efficiency through communication with management  
• Contribute to overall operational consistency through awareness and execution  
• Document and escalate employee or operational concerns as needed  
• Support training and onboarding of team members  

Luxury Environment & Presentation Standards 

• As a Four Diamond property, our environment is a direct reflection of our service. Supervisors are responsible for maintaining a constant “on-stage” standard across all public-facing areas. 
• Ensure all spaces remain clean, organized, and visually always aligned  
• Reset furniture, tables, and service areas immediately after guest use  
• Eliminate visible clutter, debris, or service breakdowns without delay  
• Maintain a strong guest-facing team presence; socializing in public areas is not acceptable  
• Ensure service equipment is stored properly and only visible when in use  
• Enforce professional presentation standards across the team, including no personal items in guest-facing areas  
• Ensure personal appearance and attire are always aligned with health code requirements and brand standards  
• Identify and address maintenance concerns immediately  
• Maintain a critical eye for detail and continuously elevate the guest environment 

Leadership non-negotiables 

• Leadership is on the floor, not off the floor  
• Guest experience is prioritized in every decision  
• Ownership is expected; issues are addressed in real time  
• Standards are upheld consistently without exception  
• Accountability is enforced consistently and fairly  
• Communication is clear, direct, and timely  
• No task is above or below the role when supporting service  

Performance Expectations 

• Consistently support Four Diamond service execution across all outlets  
• Demonstrate strong leadership presence, accountability, and reliability  
• Maintain a proactive, solutions-driven approach to daily operations  
• Ensure accuracy in financial procedures with zero preventable revenue loss  
• Support a clean, organized, and controlled environment at all times  
• Demonstrate adaptability and operational awareness across all outlets

PHYSICAL REQUIREMENTS:

The physical demands described below are representative of those required to successfully perform the essential functions of this role, with or without reasonable accommodation. 

• Ability to stand and walk for extended periods across multiple outlets throughout the shift  
• Ability to move continuously between outlets, including navigating a large, multi-level property  
• Ability to lift, carry, push, and pull items weighing up to 40 pounds regularly and up to 300 pounds with assistance or equipment  
• Ability to bend, stoop, kneel, crouch, and reach overhead or below as needed during service  
• Ability to perform repetitive motions, including frequent use of hands, arms, and upper body  
• Ability to work in a fast-paced, physically demanding environment with sustained movement  
• Ability to tolerate varying environmental conditions, including temperature fluctuations, noise, and high-traffic areas  
• Ability to actively support service operations, including bussing, running food, and assisting team members as needed  
• Ability to communicate effectively with guests and team members in a dynamic environment

QUALIFICATIONS AND REQUIREMENTS:

• 2–3 years of progressive Food & Beverage supervisory or lead experience, preferably within an upscale, luxury, or Four Diamond/Four Star environment  
• Strong knowledge of refined service standards, including sequence of service, guest engagement, and service recovery execution  
• Proficiency in POS systems (Micros preferred), cash handling, and financial accuracy with strong attention to detail  
• Demonstrated ability to lead, coach, and develop team members while maintaining a polished and professional presence  
• Strong leadership presence with the ability to influence the floor, drive accountability, and maintain control of service execution  
• Excellent communication skills with the ability to direct teams clearly and engage guests in a confident and composed manner  
• Proven ability to anticipate guest needs, observe service flow, and make real-time decisions to protect the guest experience  
• Ability to remain composed, solution-oriented, and decisive in a fast-paced, high-volume environment  
• Adaptability to support multiple outlets and shift priorities based on business demands  
• Must have full-time availability, including nights, weekends, and holidays