Guest Service Agent (Agente de servicio al huésped)
AC Hotel Arlington National Landing
1999 Richmond Highway
Arlington,
VA
22202
Oportunidad: Agente de servicio al husped
Saludar, registrar y atender a los huspedes de manera amable y corts de acuerdo con los estndares del hotel/marca y de sostenibilidad.
Su camino de crecimientoSupervisor de recepcin o coordinador de ventas – Gerente de recepcin o gerente de ventas
Su foco de atencin- Saludar inmediatamente a los huspedes y ofrecer ayuda con sus necesidades.
- Registrar a los huspedes y asignarles habitaciones.
- Establecer mtodos de pago y verificar el crdito.
- Realizar y confirmar reservas.
- Calcular facturas, cobrar pagos y dar cambio a los huspedes.
- Transmitir y recibir mensajes, utilizando telfonos o el sistema PMS.
- Responder las solicitudes de los huspedes de manera oportuna.
- Recibir y resolver las quejas de los huspedes, elevndolas al supervisor si fuese necesario.
- Asegurar los objetos de valor de los huspedes en la caja fuerte del hotel o en las cajas de seguridad, si no estn disponibles en las habitaciones de los huspedes.
- Realizar actividades de contabilidad, tales como balancear cuentas y llevar a cabo auditoras.
- Tener en cuenta los puntajes de satisfaccin de los huspedes y trabajar para aumentar la satisfaccin general y departamental de los huspedes.
- Practicar hbitos de trabajo seguros, usar equipo de seguridad protector y seguir los estndares MSDS y OSHA.
- Ayudar en el rea de desayuno o ayudar a los huspedes con el equipaje cuando se requiera asistencia del personal o durante los periodos de mayor actividad.
- Garantizar la satisfaccin general del husped.
- Realizar otras tareas segn lo solicite la gerencia.
Sus antecedentes y habilidades
- Se prefiere diploma de escuela secundaria o equivalente.
- Se requiere experiencia previa en atencin al cliente o capacitacin equivalente.
- Se prefiere conocimiento de sistemas PMS.
Entorno y contexto laboral
- El horario de trabajo vara y puede incluir trabajar en das festivos, fines de semana y turnos alternos.
- Requiere estar de pie durante periodos prolongados, caminar, empujar, levantar hasta 25 libras, agacharse y alcanzar objetos, inclinarse, arrodillarse o ponerse en cuclillas.
About AC Hotel Arlington National Landing
Welcome To The AC Hotel Arlington National Landing
Crystal City’s Newest Hotel nearby Reagan National Airport
Experience Crystal City’s newest hotel, where European-inspired design meets seamless convenience just minutes from Ronald Reagan National Airport. As the largest AC Hotel in North America, we feature 355 sleek accommodations with high-speed internet access, along with the signature AC Kitchen & Lounge offering Spanish tapas, cocktails, and an outdoor patio. Stay active in our fully equipped fitness center, or host gatherings in 8,800 sq. ft. of meeting and banquet facilities with advanced audiovisual equipment and full catering services. Perfect for business meetings, private events, and both short and extended stays, our Arlington hotel is steps from the Crystal City Metro Station, Crystal City Shops, Amazon HQ2, the Pentagon, and downtown Washington, D.C. Guests enjoy complimentary shuttle service to Reagan National Airport, with direct Metro access to the National Mall, Smithsonian museums, and Old Town Alexandria.
About HHM Hotels
An Industry Leader in Hospitality
HHM Hotels is the preferred operator to many sophisticated and institutional owners of hotel real estate, including public and private owners, across the United States and Canada. We are known for consistent outperformance in operating results, the stability of our managed portfolio and operating teams, and our unrelenting focus on people, processes, and technology. HHM Hotels is tireless in delivering results and working closely with our owners across a portfolio of 240 hotels and over $2BN in managed revenues in the United States and Canada.
MANAGEMENT
For the past 30 years, HHM Hotels has focused on building out specific and differentiated capabilities and technology to serve our owners and drive industry-leading results in the areas of revenue generation, cost management, service delivery, and associate development and retention. In particular, we have focused on developing proprietary data, processes, and business systems to drive advantage and maintain our unwavering focus on results across every aspect of our managed hotels.
INVESTMENT
HHM Hotels has a highly active and productive investment team that seeks to leverage our operating capabilities and market knowledge to source, underwrite, and introduce deals to our stable of industry-leading investment partners. We have helped put together dozens of related deals and focus carefully on potential operational efficiencies, brand or market repositioning opportunities, and other ways that we can find value through our extensive market knowledge, operating capabilities, and in-house legal, asset management, and risk management teams.
BRAND POSITIONING
Our experience with branded and independent hotels allows us to quickly determine the brand positioning within a local market to ensure the highest operational profitability. We understand the demands of hotel openings and rebranding because we’ve been on the ground to lead them, from Forbes Five-Star property openings and global product launches to corporate rebranding projects around the world.
