Restaurant Supervisor - Cap Rock Clubhouse

Description

Restaurant Supervisor – Cap Rock Clubhouse

Position Summary

Horseshoe Bay Resort’s members-only flagship restaurant at Cap Rock Clubhouse is seeking an experienced and polished Restaurant Supervisor. This role is responsible for driving exceptional guest satisfaction by leading a high-performing team, maintaining service excellence, and ensuring seamless coordination between front-of-house and kitchen operations in a luxury dining environment.

Key Responsibilities

Operational Leadership

• Shift Management: Oversee opening and closing procedures using established checklists; ensure proper floor coverage and maintain a visible presence throughout service.
• Service Standards: Train, uphold, and enforce brand service standards; conduct daily taste panels and menu education sessions.
• Problem Resolution: Address operational challenges proactively, including staffing shortages, reservation changes, and guest concerns.
• Quality Assurance: Ensure food quality standards are met before service; manage maintenance needs through inspections and work orders.

Financial & Administrative Oversight

• Labor Management: Align staffing levels and scheduling with budget and occupancy forecasts.
• Revenue Controls: Execute proper check handling and revenue procedures; manage timekeeping and scheduling adjustments.
• Business Support: Assist with marketing initiatives and continuous improvement efforts to drive outlet performance.

Guest & Team Engagement

• Member Relations: Actively engage with members to gather feedback and build relationships.
• Team Leadership: Foster a collaborative, high-performance work environment through coaching, fair practices, and hands-on support during peak periods.
• Safety & Compliance: Maintain a clean, safe, and compliant workplace in accordance with health and safety regulations.

Qualifications

Education & Experience

• Minimum of 2 years of restaurant or hospitality management experience in a high-volume or luxury setting
• High school diploma or GED required; degree in Hospitality or Business preferred
• Must be at least 18 years old

Certifications & Skills

• Valid TABC and Food Handler certifications required
• Strong knowledge of restaurant operations, POS systems, and OSHA standards
• Excellent communication and leadership skills
• Demonstrated professionalism, strong work ethic, and team-focused mindset

Physical Requirements

• Ability to stand for extended periods and lift up to 50 lbs
• Adherence to all safety protocols and reporting procedures
• Maintain a professional appearance, including proper footwear

About Horseshoe Bay Resort

Located on the shores of Lake LBJ in the Texas Hill Country, Horseshoe Bay Resort offers a premier luxury experience rooted in authentic Texas hospitality. We are committed to Diversity, Equity, Inclusion, and Belonging.

Compensation & Benefits

Compensation

• Competitive hourly rate: $21.00, with scheduled reviews and increases
• Career advancement through the Manager in Training (MIT) program

Benefits (Full-Time)

• Medical, Dental, Vision, Short- and Long-Term Disability
• 401(k) with employer match
• Supplemental insurance (Critical Illness, Accident, etc.)
• Paid vacation and holidays

Associate Perks

• Subsidized housing and shuttle service
• Meal subsidies and dining discounts
• Resort amenities access (based on availability)
• Travel discounts at Crescent Hotels & Resorts properties
• Employee events and community engagement opportunities

Qualifications

Education

• Bachelors (Preferred)
• Associates (Preferred)
• High School (Required)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.