Front Desk Agent

Description

Your passion for service ensures that our guests are taken care of, as you respond to guest requests and questions in a professional, positive manner.

As a Front Desk Agent, you are empowered to create a unique, sincere and genuine experience for our guests.

Job Description

Front desk agents will be accountable for a multitude of functions, including but not limited to:

1. Greet all guests in a timely, friendly, and professional manner
2. Make guest reservations, and actively promote package add-ons
3. Ensure accuracy of all guest information during check-in and check-out
4. Safely handle cash floats and any other forms of monetary transactions for guests
5. Promptly answer all calls in a friendly and courteous manner
6. Respond to guest needs, ensuring special requests are directed through to the appropriate department
7. Communicate effectively and professionally with other departments
8. Contribute to the security of the building, company assets, and team/guest safety with full adherence to security procedures
9. Maintain up-to-date knowledge of all rooms available as well as their location, layout, and rate plans
10. Must be willing to work a variety of shifts including AM, Afternoons, evenings, holidays and weekends.

Job Requirements:

• Computer literacy Hotel
• PMS experience an asset
• Service oriented with an eye to supporting your internal guests
• Ability to thrive in a fast-paced hotel environment
• Excellent verbal & written communication skills
• Willingness to learn, develop & grow
• Numerical acuity and high attention to detail
• Comprehensive understanding of financial data, reporting, & basic arithmetic functions
• Ability to stand for long periods of time (up to 8 hours per shift)
• Professional presentation
• Must be willing to work overnights, holidays and weekends
• Able to perform other duties as required

***Must be legally eligible to work in Canada***

The Josie Hotel will only consider candidates who currently possess the legal right to work in Canada. Applicants must be Canadian Citizens, Permanent Residents, or be in active possession of an Open Work Permit and valid Social Insurance Number. The Josie is unable to sponsor international applicants.

About Us

Experience the true soul exhilaration of living for today at The Josie, Autograph Collection. Proudly named Canada’s Best Ski Boutique Hotel (2019, 2020, 2021). The Josie welcomes you with mountains of amenities like outdoor cedar saunas, ski valet, modern fitness facility, indoor and outdoor event space, vibrant restaurant offering indoor and outdoor dining. The modern, architecturally unique 106-room hotel boasts true ski-in, ski-out access at the base of RED Mountain Resort in Rossland, British Columbia. Offering stylishly appointed guestrooms, studio suites, and one-bedroom suites, The Josie is the premier choice for families, powder chasers, and group getaways seeking exceptional service combined with boutique charm.

The Josie Hotel is an equal opportunity employer and will consider all applicants for all positions regardless of race, colour, gender, sex, age, origin, religion, sexual orientation, identity, basis of disability or any other protected class. We embrace that no one here is like the other and are committed to find a place for everyone.

*The Josie Hotel will only consider candidates who currently possess the legal right to work in Canada. Applicants must be Canadian Citizens, Permanent Residents, or be in active possession of an Open Work Permit and valid Social Insurance Number. The Josie Hotel is unable to sponsor international applicants.

Job Types: Full-time

Wage: $21.00 per hour

Benefits:

• Company events
• Discounted or free food
• Employee assistance program
• Flexible schedule
• Wellness program

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Morning shift
• Night shift
• On call
• Overtime
• Weekends as needed

Supplemental pay types:

• Overtime pay

Ability to commute/relocate:

• Rossland, BC V0G 1Y0: reliably commute or plan to relocate before starting work (required)

Language:

• English (required)

Shift availability:

• Day Shift (required)
• Night Shift (required)
• Overnight Shift (preferred)

Work Location:

In person

Qualifications

Behaviors

• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well (Preferred)
• Team Player: Works well as a member of a group (Preferred)

Motivations

• Preferred

  Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business