Barista

Purpose: The Barista is responsible for providing great customer service, fulfilling food and beverage orders, and completing sales transactions within a certified coffee establishment.  This role also ensures the establishment operates efficiently by assisting with cleaning, food preparation, seating customers, stocking, and maintaining inventory. This is a non-exempt position and typically reports to the General Manager. 

Essential Functions: 

• Provides exceptional customer service; greets all guests with a smile and friendly disposition while taking food and beverage orders, answers questions about menu items and offers recommendations, calls guests by name, and thanks them for their order before they leave 

Prepares and delivers quality beverages and food products consistently to all guests by adhering to recipe and presentation standards  

Operates a cash register and receive payment from guests, while following all brand, HMSHost customer service, and cash handling policies and procedures 

Keeps the store clean, stocked, organized; decorates customer display areas so they are aesthetically pleasing and up to brand standards 

Follows operational policies and procedures, including those for health & safety and security 

Minimum Qualifications, Knowledge, Skills, and Work Environment:  

• Professional Experience: 

Must have one year of customer service experience 

Preferred: has at least one year of experience working in a high-volume coffee shop 

Preferred: previous cash handling experience 

Specialized Skillset/Competencies/Traits: 

Excellent customer service and communication skills; demonstrates the ability to interact with customers and co-workers enthusiastically 

Requires the ability to speak, read and comprehend instructions, short correspondence and policy documents, as well as converse comfortably with customers 

Requires the ability to learn and maintain knowledge of certified coffee establishment products and procedures 

Physical Requirements:  

Requires the ability to bend, twist, walk and stand to perform normal job functions 

Ability to stand/walk for long periods of time 

Can perform repetitive motions 

Has the ability to bend, stoop or kneel  

Must be able to lift up to 40 pounds 

Use of hand dexterity for writing, grabbing, pulling, twisting, shaking