Executive Meeting Manager

The Executive Meeting Manager is responsible for selling and servicing small group and catering events, developing new customer relationships, and maintaining strong partnerships with existing accounts. Working closely with the Sales & Marketing team, this role is accountable for achieving revenue goals and specific sales targets while delivering exceptional customer service.

We are a drug-free workplace and participate in E-Verify.

What you will be doing

Roles and Responsibilities: This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

Key Responsibilities:

The Executive Meeting Manager will perform the following duties to the highest standards:

• Receive, respond to, negotiate, and secure all profitable room and catering business in accordance with selective selling guidelines.
• Develop proposals and contracts outlining guest room availability, meeting and banquet space, dates, and pricing; calculate and present accurate rate quotations.
• Prepare and distribute requested sales collateral materials to prospective clients and guests.
• Coordinate all rooming list details with clients, including room types, shared rooms, room locations, accessible accommodations, and billing instructions.
• Prepare and manage Banquet Event Orders (BEOs), ensuring accurate coordination of meeting room setups, food and beverage selections, audiovisual requirements, and billing details.
• Conduct site inspections with prospective customers to showcase hotel facilities and services.
• Attend weekly sales meetings and other scheduled departmental meetings, including tentative reviews, lost business reviews, and group pickup meetings, to support business operations.
• Monitor event execution to ensure all client expectations are met.

• Identify opportunities to increase revenue through up-selling food, beverage, audiovisual, and other hotel services.
• Maintain accurate event documentation in the property's sales and catering system.
• Achieve departmental goals for guest satisfaction, revenue, and profitability.
• Build long-term relationships with meeting planners and repeat clients.
• Ensure compliance with hotel brand standards and safety regulations.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules (including nights, holidays and weekends) to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.

Qualifications:

• A minimum of 3 years’ hotel sales experience required - event management, catering, conference services, or sales.
• Experience using hotel property management and sales systems (e.g., Delphi, CI/TY, Opera, Amadeus, or similar).
• Highly motivated self-starter with a strong sales mindset.
• Excellent verbal and written communication skills.
• Strong organizational, time management, and attention-to-detail skills.

• Strong problem-solving and customer service skills.
• Excellent verbal and written communication abilities.
• Ability to manage multiple events simultaneously in a fast-paced environment.
• Knowledge of banquet operations and food & beverage service.
• Proficiency in Microsoft Office Suite.

Performance Expectations

• Consistently achieve guest satisfaction goals.
• Ensure flawless execution of meetings and events.
• Meet departmental revenue and profitability objectives.
• Maintain high levels of client retention and repeat business.
• Produce accurate event documentation and billing with minimal errors.
• Foster strong collaboration across hotel departments.

Physical Requirements

• Ability to stand and walk for extended periods.
• Lift up to 25 pounds occasionally.
• Work evenings, weekends, and holidays as business demands.
• Ability to inspect meeting spaces throughout the hotel.

Friendwell Managed Hotels function twenty-four hours a day, seven days a week, 365 days a year. As a part of the hospitality industry, a hospitable service atmosphere must be maintained at all times. All employees are required to project a friendly, welcoming, and positive attitude.