Hotel Reservations Manager

Description

The iconic Elysée New York is seeking an experienced Reservations Manager. This is a rare opportunity for a proven candidate to shape the re-emergence of a luxury landmark hotel, blending operational excellence with world-class guest experiences.

The Reservations Manager is responsible for overseeing all hotel reservations activities, ensuring exceptional guest service, maximizing room revenue, and maintaining reservation accuracy. This role manages the reservations’ function, supports revenue optimization strategies, and collaborates closely with Sales, Front Office, Revenue Management, and Operations teams to deliver a seamless guest experience.

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

We are committed to providing you with:

• Highly competitive annual salary based on experience
• An exceptional benefit plan for eligible associates & your family members
• 401K matching program for eligible associates
• Flexible scheduling to allow you to focus on what is important to you
• Discounts with our Crescent managed properties in North America for you & your family members

ESSENTIAL JOB FUNCTIONS:

• Oversee daily reservations operations, ensuring accuracy, efficiency, and exceptional service standards.
• Manage room inventory, rates, availability, and reservation systems to maximize occupancy and revenue.
• Monitor booking trends and recommend strategies to improve performance and guest satisfaction.
• Handle guest inquiries, special requests, and escalated reservation issues professionally and promptly.
• Train, coach, and develop reservations team members while maintaining service excellence.
• Ensure compliance with hotel policies, brand standards, and data privacy requirements.
• Generate and analyze reservations reports, forecasts, and performance metrics.
• Collaborate with Sales, Revenue Management, and Front Office teams to support business objectives and hotel reopening initiatives.

QUALIFICATIONS:

• Minimum 3 years of hotel reservations experience, including supervisory or management responsibility.
• Strong knowledge of hotel PMS and reservation systems (Opera preferred).
• Excellent communication, organizational, and problem-solving skills.
• Strong attention to detail and ability to manage multiple priorities in a fast-paced environment.
• Hospitality-focused mindset with a commitment to delivering exceptional guest experiences.

REQUIRED SKILLS AND ABILITIES:

Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. Knowledge of basic sanitation requirements/controls and applications of relevant chemicals. Knowledge of policies applicable to housekeeping, especially those relating to safety and security of guest and hotel property. Basic mathematical skills to prepare moderately complex calculations for financial reporting. Supervisory skills to manage entire housekeeping operation. Ability to deal effectively with employees, vendors, contractors. Ability to coordinate and cooperate with other departments regarding housekeeping services/activities. Ability to stand, walk, bend, reach and move continuously to inspect rooms on all floors of the hotel. Ability to access and accurately input information using a moderately complex computer system.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.