Photo of Renaissance Columbus Westerville-Polaris Hotel, Westerville, OH

Assistant Front Office Manager

Renaissance Columbus Westerville-Polaris Hotel

409 Altair Parkway
Westerville, OH 43082

Hotel with 222 Rooms
Managed By Concord Hospitality Enterprises
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Compensation: $21.55 to $26.94 per hour, Full-Time

Description

Concord Hospitality is seeking a motivated and service-driven Assistant Front Office Manager to support the Guest Services team and deliver exceptional hospitality. This role is key in ensuring guest satisfaction, associate engagement, and smooth front office operations while upholding Concord’s values and culture.

As a Concord Leader you will be responsible to:

  • Inspire greatness in your team.
  • Encourage and support team members to reach their full potential.
  • Create a work environment that is a Great Place to Work for all.
  • Lead with integrity, transparency, respect, and professionalism.
  • Care for your team and their families.

Responsibilities:

  • Lead and support the front office team to deliver exceptional guest service.
  • Address guest and associate concerns promptly and professionally.
  • Oversee front office operations, ensuring compliance with brand standards and hotel policies.
  • Monitor GSS results and implement action plans for continuous improvement.
  • Train, mentor, and develop associates while fostering a positive work environment.
  • Manage staffing, scheduling, and performance reviews.
  • Assist in budgeting, financial planning, and selling strategies.
  • Ensure compliance with corporate, safety, and regulatory requirements.
  • Collaborate with leadership to drive guest satisfaction, revenue, and team success.

Qualifications:

Prior experience in hotel front office operations or management required.

Proven ability to lead, motivate, and mentor a team.

Strong guest service orientation with effective problem-solving skills.

Knowledge of hotel systems, financial objectives, and operational procedures.

Organized, detail-oriented, and results-driven.

Strong communication and interpersonal skills.

Benefits (Full-Time Associates Only):

  • Competitive wages
  • Comprehensive medical, dental, vision, life, and disability insurance
  • 401(k) with company match
  • Tuition assistance
  • Discounted hotel stays
  • Extensive training and career development opportunities
  • Performance-based bonus eligibility

    Why Concord?

    Our culture is built on our five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. We provide a supportive, inclusive, and rewarding workplace where associates are valued, trained, and given opportunities to grow.

    We are an equal opportunity employer and strongly support diversity and inclusion through our mission to be a “Great Place to Work for All.”

    We are Concord!

    Equal Opportunity Employer

    This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

    • Posted September 30, 2026

    About Renaissance Columbus Westerville-Polaris Hotel

    Our Hotel

    Whether you are traveling to Columbus for work or for fun, the new Renaissance Columbus Westerville-Polaris hotel is the ready to help visitors create lasting memories. Guests embrace total comfort in spacious rooms and suites, well-appointed with contemporary amenities and deluxe bedding. We invite our guests to recharge and reconnect with a specialty cocktail at our lounge and restaurant with sweeping views of our natural surroundings. Ideally located in Westerville which offers a Hometown feel, while still being just minutes from everything that Columbus has to offer. We offer a convenient location to Polaris Fashion Center, Easton Town Center, Downtown Columbus, Nationwide Arena and the Columbus Convention Center. We also offer a pool, high-speed wireless internet and an attentive staff, who can help guests plan their day around Westerville and Columbus.


    About Concord Hospitality Enterprises

    Careers and Hospitality Job Opportunities with Concord

    Concord Hospitality Enterprises Company is an award-winning hotel management and development company. Through the combined efforts of over 4,200 hard working and focused associates, Concord offers a unique blend of entrepreneurship, seasoned experience, innovation and technical excellence. These elements create a company equipped to produce above-standard returns, market sustainability and a partnership well worth investing in.

    Since Concord's inception in 1985, our success has been guided by our cornerstones: Quality, Integrity, Community, Profitability and Fun. These cornerstones are the indispensible and fundamental basis of our daily actions. Our commitment to these cornerstones has led us to be recognized as the respected hospitality company that we are.

    Concord is one of North America's largest hotel management and hotel development companies. Concord's passion for success has resulted in over twenty years of proven results as a hotel owner, manager, and developer of mid market and first class hotel properties. Concord's goal is to create value for its partners and associates by leveraging its operations, development, sales & marketing, technology, accounting, and management skills over its growing portfolio of first-class business hotels.

    Concord has experienced sustained growth of a remarkable 35% annually for three years in a row and with over half a billion in new hotel projects in the pipeline, that number is projected to increase noticeably. Additionally, Concord is expanding its portfolio through third party management contracts with leading brand partners such as Marriott, Hilton, Starwood, Choice and Intercontinental Hotels. These growth opportunities have presented themselves to Concord based on our strong relationships with investment partners.

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