Jobs at Residence Inn Alexandria Old Town South at Carlyle

• Housekeeping Manager (Housekeeping)

  About the opportunityThe Housekeeping Manager is responsible for overseeing daily housekeeping operations and ensuring luxury boutique hotel standards of cleanliness, presentation, and service are consistently met. This role manages staffing, inspections, training, and quality control while supporting departmental goals and delivering a refined guest experience.What you'll get to do* Oversee daily housekeeping operations, including guest rooms, public areas, and back-of-house spaces.* Ensure cleanliness, presentation, and service standards align with luxury or boutique hotel expectations.* Develop daily staffing plans and manage labor to meet operational needs.* Lead, train, coach, and evaluate housekeeping team members and supervisors.* Conduct regular room and public area inspections and address deficiencies promptly.Skills and Experience* Housekeeping leadership experience in a luxury or boutique hotel environment.* Strong operational knowledge of housekeeping procedures and quality standards.* Proven ability to lead and motivate teams.* Excellent communication and organizational skills.* Strong attention to detail and problem-solving abilities.* Working knowledge of housekeeping systems and reporting tools.* Professional demeanor and service-oriented leadership style.

• Director of Operations (Operations)

  About the opportunityThe Operations Manager is responsible for overseeing the daily operational performance of the hotel to ensure seamless guest experiences, efficient departmental coordination, and consistent execution of service standards.What you'll get to do* Oversee daily hotel operations to ensure smooth coordination across all departments including Front Office, Housekeeping, Food & Beverage, and Engineering.* Support leadership in achieving guest satisfaction, financial performance, and operational efficiency goals.* Monitor service delivery across departments to ensure consistency with brand and luxury service standards.* Address and resolve operational issues, guest concerns, and service recovery situations in a timely and professional manner.* Collaborate with department heads to ensure staffing levels meet business demands and service expectations.Skills and Experience* 3–5 years of hotel or hospitality operations experience preferred.* Strong understanding of hotel departmental operations and guest service standards.* Excellent leadership, communication, and interpersonal skills.* Strong problem-solving and decision-making abilities.* Ability to manage multiple priorities in a fast-paced environment.* Working knowledge of hotel systems and operational software preferred.* Strong organizational skills and attention to detail.

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