A wholly owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.
Represents hotel to arriving/departing guests and visitors alike. Acknowledges, welcomes and departs all guests/visitors by escorting them to appropriate areas / colleagues in the lobby and/or other areas within the hotel.
To provide friendly, courteous, and professional service to guests and to assist and support service colleagues in the hotel’s food and beverage outlets including but not limited to the Bar and Restaurant while maintaining high level of service as per Langham Hospitality Group and Forbes standards.
Provide turndown service and clean guest rooms as assigned, ensuring the hotel's established standards of cleanliness. Responsible for reporting any maintenance deficiencies and handling guest requests or complaints. Ensures the confidentiality and security of all guest rooms. Needs to be fully versed on Forbes housekeeping and service standards in relation to turn down.
Assist the cooks in the preparation of all food items for Travelle kitchen using standardized recipes from Banquet Event Orders (BEO's) or guest checks.
Responsible for supporting the Director of Catering Sales in all catering business. Responsible for working with Catering Sales and Conference Services Managers on assigned catering business to effectively serve the needs of hotel clients. Handling details of definite groups, i.e., client amenities, menu cards, and rooming lists, to effectively serve the needs of hotel clients.
To provide housekeeping services to all guest rooms according to Langham standards. To provide exceptional quality housekeeping services to enhance the overall guest experience by engaging with guests whenever one is in sight.
To answer telephone inquiries in a friendly and courteous manner, employ sales techniques in order to secure and process reservations for guest accommodations in a timely manner consistent with Langham’s high standards of quality. To maximize hotel room rates and occupancy using effective up selling and suggestive selling methods. In addition, to support the shared values of the Hotel.
To provide friendly, courteous and professional service to guests in the hotel’s food and beverage outlets including but not limited to Travelle Bar and Restaurant while maintaining high level of service as per Langham Hospitality Group and Forbes standards. To participate in the creation of innovative beverage lists and offerings.
Assist the cooks in the preparation of all food items for the Food & Beverage Outlets and Banquets per standardized recipes from Banquet Event Orders (BEO's) or guest checks in the outlets.