Catering Coordinator

PRIMARY OBJECTIVE OF POSITION:

Responsible for supporting the Director of Catering Sales in all catering business.  Responsible for working with Catering Sales and Conference Services Managers on assigned catering business to effectively serve the needs of hotel clients. Handling details of definite groups, i.e., client amenities, menu cards, and rooming lists, to effectively serve the needs of hotel clients.

RESPONSIBILITIES AND JOB DUTIES:

• Enter data (operates various word processing and other software packages including Delphi, Word, Excel, PowerPoint, and Shiji on a personal computer) to produce contracts, correspondence, forms, memorandum and other documents.  Understands written and verbal instructions in English.
• Answers telephone and respond to caller inquiries, speaking in a clear and pleasant manner. Exercise decision making skills to direct caller requests. Accurately records messages for the staff and distributes written messages to the staff member's office in a timely manner.
• Works with all departments to coordinate any special needs/request of clients including site inspections. 
• Coordinate small in-house events as required based on the needs of the Hotel.
• Accurately completes distribution of BEO's, 21 catering report, resume distribution, tasting BEO’s, change log, site tour sheets, contracts, and deposits daily using the correct office procedures.
• Manages the BEO Book daily and creates monthly calendars of upcoming groups.
• Responsible for coordination of all Catering group related business, including but not limited to, issuing event contracts, menu cards, parking vouchers, welcome amenities, and coordinating rooming lists and resumes in a timely manner. 
• On a daily basis, completes photocopying, faxing, files and filing as required to maintain up-to-date files and outgoing mail in accordance with internal audit procedures.
• Assist other departments when necessary. 
• Assembles catering kits for guests and keeps inventory of wedding brochures.
• Completes and processes various forms such as check requests, expense reports, purchase orders, etc. as required.
• Attends the department's monthly meeting as well as other committee and project groups as assigned.
• Distributes outgoing and inter-office mail and documentation throughout hotel.
• Answers telephone for other individuals within department when they are absent from the office.
• Assists the Catering department with groups and client needs and represents the Catering department in person when required (for instance: greeter for larger groups).

PHYSICAL DEMANDS:

• Physical activities include lifting 10lbs. Maximum and occasionally lifting and carrying such articles as dockets, ledgers, and small tools.
• Sitting for extended time periods is likely.
• Talking, hearing, seeing, reaching, handling, and feeling. 
• Considerable repetitive motion of hands, fingers and wrists as pertains to the use of office machines such as computer keyboard.

SPECIAL SKILLS REQUIRED:

• Basic administrative knowledge such as business writing, formatting, and telephone etiquette.
• Excellent telephone skills and manners, and ability to interact with fellow employees and clients of the hotel, both via phone and in person.
• Working knowledge of Word, Excel, Delphi and Shiji.
• Ability to read, write and speak the English language, using excellent grammar and communication skills.

EDUCATION REQUIRED:

Any combination of education and experience equivalent to graduating from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma required.

EXPERIENCE REQUIRED:

• One to two years’ experience in an administrative position preferred.
• One to two years’ experience in a Food & Beverage or Catering environment.
• Hotel experience preferred.

LICENSES OR CERTIFICATES:

No special licenses or certificates required. 

SALARY RANGE:

$23.74 - $29.67/hour

BENEFITS INCLUDED FOR FULL-TIME COLLEAGUES:

• Vacation Pay and Sick/Personal time (in accordance with Chicago Paid Leave and Paid Sick Leave Law)
• Paid Holidays
• Medical, Dental and Vision Insurance for you and your family (employee paid partial premiums)
• Basic Life Insurance, AD&D, and Short-Term Disability (company paid)
• Long Term Disability, Additional Life Insurance, Child Life, Spouse Life, Pet Insurance, ID Theft Protection Coverage, Prepaid Legal, Critical Illness, Hospital Care, Accidental Injury Supplemental Plans (available for purchase)
• 401k plan with Roth option and employer match
• Free meals while on duty
• Uniforms and cleaning of uniforms (for applicable positions)
• Free and discounted hotel stays
• Discounted parking
• Guidance Resources – company paid benefit for personal counseling

EOE, Including Disability/Veterans

About Langham Hospitality Group

 A wholly owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.

Majestic views of the cityscape, the Chicago River, and Lake Michigan. All housed in a skyscraper designed by renowned architect Mies van der Rohe. Situated in downtown Chicago, our hotel is mere minutes from the Loop, Grant Park, Magnificent Mile, Millennium Park, and Navy Pier. Discover the perfect blend of convenience and stylish comfort only at The Langham, Chicago.

For more information about the property, please visit: https://www.langhamhotels.com/en/the-langham/chicago/