In-Room Dining Server

JOB OVERVIEW:

Responsible for the quick and efficient delivery of orders.  Must also be able to carry and balance heavy trays.

ESSENTIAL JOB FUNCTIONS: 

1. Delivers and serves food and beverages to hotel guest’s room; set up and serve the order in the guest’s room according to specifications and standards.
2. Complete guest payment transactions as outlined in cash and charge procedures.  Document legibly the guest’s order information on guest checks.
3. Describe all menu items; methods of preparation and prices as needed.  Work within policy to accommodate guest’s special food requests.
4. Performs set-up and closing side-work; stock service station, make coffee, etc.  Preset trays as necessary; prepare flatware “roll-ups”.
5. Alert Management of any service and/or safety issues. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction.    
6. Promote teamwork and quality service through daily communication and coordination with other departments.  Coordinate VIP deliveries with appropriate departments. 
7. May answer room service phones and record orders; utilize up-selling techniques to increase sales.
8. May be required to retrieve trays from guest rooms and hallways within prescribed time period.
9. May assist with other duties as assigned.

REQUIRED SKILLS AND ABILITIES:

Basic reading, writing and math skills and food service experience with general knowledge of restaurant operations.