Centralized Enterprise Sales Manager

Our First Hospitality Sales department is looking for an experienced Sales professional to join our new Centralized Enterprise Sales Force! We need a sales-driven, entrepreneurial-spirited, and creative leader who will be assigned to support a collection of First Hospitality Managed Hotels.

This person will be assigned to a collection of hotels and primarily work remotely. Enterprise Sales position with First Hospitality is a newly created position in which the leader will be supporting the topline, sales-driven segment sales efforts to source, respond to, and contract new business opportunities before turning it over to the hotel directly.

These hotels will be discussed with and assigned to each enterprise sales associate as appropriate by the Regional Director of Sales. Primary responsibilities are maintaining all the FH sales office standard operating procedures, prospecting for new business, and maintaining sales goal bookings.

What's in it for you...

• Insurance enrollment is available from DAY 1!
• Paid time off is available from DAY 1!
• Holiday pay is available from DAY 1!
• 401(k) enrollment after 30 days!
• Hotel and travel discounts at worldwide destinations!
• Professional development and promotion opportunities!

About this job...and What you'll be doing...

• Primarily remote, this position will require you to travel up to 4-6 weeks per quarter.
• 80% of time spent on solicitation of accounts, 20% administrative, management, and training.
• Responsible for selling group and business travel opportunities for specific hotels.
• Assists in the overall efficient operation of the Sales Department, manages accounts to achieve guest satisfaction, and solicits new and past business to ensure revenue goals are met or exceeded.
• Responds in a timely manner to incoming group/catering business opportunities.
• Ensures that all business is booked within hotel parameters.
• Create contracts and other related booking documentation as required. Manage and maintain client account files.
• Prospect for new business – participate in sales blitzes, cold calling, and contacting former clients to solicit new business and attends industry events/programs as needed.
• Builds and maintains strong client relationships.
• Detail events to include all food & beverage.
• Create group resumes and communicate client needs to all departments of the hotel. Ensure hotel staff follows through on all requests.
• Use negotiating skills and creative selling abilities to close on business and negotiate contracts.\
• Proactively solicit and secure business from new and prospective clients using proven sales strategies aligned with the hotel’s brand and vision.
• Achieve revenue and market share goals by working in conjunction with the Director of Sales and other Sales Managers, supporting cross-segment selling tactics as needed.
• Manage client contract process including negotiation, provisions, and supplemental solution selling, capturing all information necessary for execution and billing.
• Coordinate with hotels to conduct site tours emphasizing features to meet client needs and opportunities to enhance overall satisfaction.
• Engage in purposeful communication and build long-lasting rapport with clients, creating an open dialogue to uncover client expectations and unrealized needs.
• Always maintain professionalism consistent with hotel brand and company expectations.

Requirements

• Minimum of 2 + years of hotel Sales experience.
• Hilton, Marriott, Hyatt, or IHG experience is required; preferably a combination of multiple brands. 
• Primarily remote, this position will require you to travel up to 4-6 weeks per quarter.
• 80% of time spent on the solicitation of accounts, 20% on administrative work, management, and training.
• Proven record of independent, self-motivated work habits.
• Track record of consistency in meeting and exceeding sales goals.
• Ability to focus on the big picture as well as individual results.
• Ability to develop an understanding of concepts, practices and pre-established guidelines and procedures.
• Assist in the direction of revenue management.
• Must be proficient in Microsoft Word and Excel, Delphi FDC, OnQ, R&I, CI/TY, GRO, Envision Sales, and other brand systems.
• Superior Communication Skills (written & verbal, including phone skills)
• Computer Skills (Outlook, Word, Excel)
• Professional Demeanor
• Demonstrated ability to intentionally multi-task, manage time and work well with different departments. 
• Sales Skills - Possesses a strong ability to influence and/or persuade buying decisions and to close sales or gain commitment from others; creates good rapport and exhibits the ability to grow and maintain key partnerships.
• Communication - Has both verbal and written skills, to effectively execute meetings and events this includes keeping the appropriate departments informed with EO's and other necessary information; actively listens to extract essential information in order to maximize revenue and execute successful meetings and events.
• 4 Year College Degree preferred
• Organizational Skills - Ability to determine priority tasks and maintain strong attention to detail.

Communication:

• Exceptional verbal and written communication skills, including electronic communication
• Must be able to speak, read, and write in the primary language used in the workplace

Physical:

• 8+ hours per day sitting desk/computer; stand and walk occasionally throughout workday
• Lift, lower, and maneuver up to 10 pounds occasionally
• Manual dexterity and repetitive motions are required throughout the workday

About First Hospitality...

Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality’s strategic vision is to create value for all through excellence and an openness to doing things differently.

First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer.