Front Desk / Food & Beverage Gallery Host

Hyatt Place is located in the heart of the famous Fort Worth Stockyards. The Gallery Hosts contribute to the hotel's commitment to high quality guest service and teamwork and must be the kind of person who appreciates high standards of excellence. The Gallery Hosts creates an experience for our hotel guests by offering them a larger than home experience with welcoming, helpful and exceptional service, while maintaining a clean, comfortable and inviting environment. This position is responsible for the complete guest experience; to include the Gallery Host Stand, Starbucks, the Placery Cafe, guest check in and out and the servicing of the meeting rooms.

Previous guest service experience as well as the ability to make Specialty Cocktails, basic food menu items, and communicate well with guests is strongly preferred.

Key Duties & Responsibilities

• Resolve guest complaints, ensuring guest satisfaction.
• Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Resolve guest complaints, ensuring guest satisfaction.
• Maintain complete knowledge at all times of:
• a) all hotel features/services, hours of operation.
• b) All room rates, special packages and promotions.
• c) Daily house count and expected arrivals/departures.
• d) Scheduled daily group activities.
• e) Brand services and requirements including F&B
• Obtain assigned bank and ensure accuracy of contracted monies.
• Keep bank secure at all times.
• Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
• Process all guest check-ins.
• Verify registration card information with the guest.
• Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
• Handle overbooked or walked in guests.
• Accept and record wake-up call requests.
• Monitor, send and distribute guest faxes.
• Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
• Resolve discrepancies on the room status report with Housekeeping.
• Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
• Process all check-outs.
• Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.

Skills, Education & Other Requirements

Required Work Cards:

• Identification that establishes identity
• Identification that establishes the right to work in the United States

Machinery, Work Equipment, Programs, Software, Hardware Used:

· Regular use of a computer and different software programs.

· Basic math and spelling skills.

· Ability to demonstrate good organizational skills.