Photo of Hilton Xi'an, Xi'an, Xincheng District, China

Public Area Supervisor公区主管

Hilton Xi'an

199 Dongxin Road
Xi'an, Xincheng District 710005
China

309 Room Hotel
Managed By Hilton
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Full-Time

Description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.   

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.  

The Public Area Supervisor supervises groups of Cleaners to maintain high cleaning standards of the Public Area within the hotel premises and ensure that all equipment is functional in line with Hilton and the hotel policies and procedures. 

What will I be doing? 

As the Public Area Supervisor, you will be responsible for performing the following tasks to the highest standards: 

  • Distribute assignments to Public Area Attendants on duty. 
  • Inspect the entire public area in sequence. 
  • Ensure proper cleaning and vacuuming is carried out in the restaurant outlets, function rooms, lobbies and restrooms.  
  • Report any damage of carpet or furniture, etc. for immediate repairs and follow up on urgent repairs. 
  • Check that all equipment is functional, clean and properly stored. 
  • Check all restrooms frequently to keep up a hygienic standard. 
  • Ensure the cleanliness and hygiene of the corresponding areas and adequate staff are assigned to VIP functions. 
  •  Check the backstairs to assure that cleanliness is maintained. 
  • Train and supervise employees on the proper use of chemicals. 
  • Ensure that flowers and plants are in good condition, acting according to procedures when there are issues and informing the suppliers to change them when needed. 
  • Ensure that the Public Area’s storeroom is clean, chemicals and tools are prepared well. 
  • Check Public Area team members’ grooming, personal hygiene and appearance. 
  • Assist with the preparation of team members’ duty rosters. 
  • Assist with team members’ trainings and development, supervising their performance. 
  • Record the daily attendance of public area’s team members. 
  • Maintain good communication with other departments. 
  • Deliver high quality service to guests. 
  • Ensure effective cost control. 
  • Adhere to hotel cleaning and maintenance programs and keep your work area clean. 
  • Carry out any other reasonable duties and responsibilities as assigned. 
  • Adhere by the hotel’s policies and procedures, Hilton code of business conduct and the hotel’s team member handbook, security and emergency policies and procedures. 
  • The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. 

    Requirements

  • 负责当班公共区域员工的工作安排。 
  • 按顺序巡视整个公共区域。 
  • 确保在餐厅出口、多功能厅、大堂和洗手间进行合适的清理。 
  • 要及时汇报地毯和家具的损坏，以便急修及降低损失。 
  • 及时汇报并跟进急修事宜。 
  • 检查确保机器状态完好、整洁干净，正常工作及妥善存放。 
  • 检查所有洗手间始终处于高卫生标准。 
  • 在VIP接待时，按照保证相应区域的清洁卫生，并安排充足的人手。 
  • 检查楼梯确保卫生及清洁。 
  • 培训监督员工正确使用化学药剂。 
  • 负责酒店公共区域的鲜花和植物的状态良好，如需更换，请按照流程。 
  • 确保PA仓库干净整洁， 清洁用品和工具充足。 
  • 检查公共区域员工的仪表,个人卫生和形象。 
  • 协助准备员工排班表。 
  • 协助进行员工的培训和发展。 
  • 指导员工表现。 
  • 记录所有公共区域员工出勤的情况。 
  • 同其他部门协调工作。 
  • 提供高品质的对客服务。 
  • 有效控制成本。 
  • 坚持酒店的清洁和养护程序。 
  • 保持维护所在工作区域的高度整洁。 
  • 遵守酒店的工作政策及程序，遵守希尔顿的商业行为规范以及员工手册中的条款。 
  • 如有必要 ,酒店管理层有权更改或补充该职位描述。 
  • 完成任何其他合理的职责和被指派的职责。

    What are we looking for?

    A Public Area Supervisor, serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: 

  • Minimum of 2 years as a Public Area Attendant or 1 year as a Public Area Supervisor in the Housekeeping department. 
  • English literate to meet business needs. 
  • Good knowledge of public area operations. 
  • Effectively understand and utilize resources. 
  • Able to lead and guide a small group of subordinates. 
  • Good knowledge in using chemicals and cleaning machines. 
  • Physically fit, able to work long hours and have good eyesight. 
  • Able to supervise others well and possess good communication skills. 

    What will it be like to work for Hilton? 

    Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! 

    • Posted March 22, 2024

    Hilton Xi'an

    At A Glance

    Welcome to the Hilton Xi'an hotel, set within the ancient City Wall of Xi'an in China. The hotel is within walking distance to shops, restaurants, and entertainment venues. Many of the city’s landmarks, including the Bell Tower, are steps from the hotel. Xi'an International Airport is a 45-minute drive away.

    The hotel offers more than 300 guest rooms and suites featuring contemporary design and modern amenities. Enjoy a wide choice of dining options at this downtown hotel to suit all tastes and occasions. Sip green tea or cocktails in the lounge and indulge in international cuisine at one of four restaurants.

    Maintain a healthy fitness routine throughout your stay in Xi'an. Work out at the fitness center, swim lengths of the indoor pool, and relax with a massage at the spa. Keep in control of business and connected to the office at the 24-hour business center.

    For business meetings and social events, this Xi'an hotel offers 2400 m² of conference space for up to 1000 guests. Host a meeting or event and enjoy a downtown location, choice of venues, and the latest modern technology.

    Highlights

    • Ideally located within the ancient city wall
    • Adjacent to the most popular shopping area and attractions
    • 309 spacious guest rooms featuring wireless internet access
    • The biggest pillar-less ballroom within the ancient city wall
    • Outdoor landscaped roof garden spanning over 21, 528 sq. ft.

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