- Event Services Assistant Manager

Description

As Event Services Assistant Manager executes all aspects of the written sales agreement and corresponding arrangements between the hotel and customer during the meeting or event. Acts as liaison between the customer and the hotel by directing each department within the hotel as to their specific role in the on-site convention. Successful achievement of this goal will ultimately result in a major contribution to the re-booking of group business for future dates. Maximizes revenues through effective up-selling of products and services. Promotes services for future group business.

What will I be doing?

Specifically, you will be responsible for performing the following tasks to the highest standards:

1. Communicate event arrangement during weekly BEO Meeting

2.     Conduct final/technical meeting with MICE & Events and associate parties

3.     Prepare MICE & Events specification to ensure clear communication with relevant departments on MICE & Events requirements

4.     Conduct MICE & Events rehearsal – if necessary

5.     Supervise & execute MICE & Events

6.     Supervise & execute MICE & Events

7.     Ensure all documents for event is received on time

8.     Ensure all additional arrangement such as meeting set-up, date/time, menus, AV requirements, etc. are meets with guests’ expectations

9.     Liaise with local authorities for detail events requirement such as confirmed date and time, payment and send all necessary document through appointed agent

10.   Liaise with local authorities for detail events requirement such as confirmed date and time, payment and send all necessary document through appointed agent

11.   Prepare thank you letter for clients after the events

12.   Billing review with client and ensure no outstanding payment for the balance payment

13.   Join  Pre-Event meeting with group PIC & associate parties

14.   Prepare event run down to ensure clear communication with relevant departments on event requirements

15.   Maintains relationships with the event organizer/vendor after the event

16.   Updates guest history profile

17.   Meets and greets organizer or group PIC on arrival and departure

18.   Ensure presence among the couple during the event day and offer assistance whenever needed within the reasonable care

19.   Takes necessary action to correct any clients’ dissatisfaction and reflects any problems or clients’ feedback with the appropriate sales person and/or catering person responsible for the event with the guidance from Director of Sales

20. Ensures contact details are properly loaded for post-event SALT questionnaire with Group Coordinator

Requirements

What are we looking for?

As a team member serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Strong leadership skills, whereas it is evident that you can effectively manage and motivate a team to perform beyond expectations
• Strong analytical skills so to understand key business indicators and competitive trends and develop approaches to these challenges
• Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members
• Excellent organizational and planning skills
• Experience in a similar role with a proven track record

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Knowledge of local market
• Knowledge of hospitality
• Passion for sales and for achieving targets and objectives
• Degree-level qualification in a relevant field

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!